Job posting has expired
IT Service Desk Analyst I
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![]() United States, Florida, Winter Haven | |
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The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The IT Service Desk Analyst I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and incidents, as well as escalating tickets when appropriate to maintain SLA expectations. Problem resolution may involve the use of diagnostic, help request tracking and remote-control tools. This is a fully remote position. ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES
Qualifications, Education, and Certification Requirements
TRAINING REQUIREMENTS/CLASSES
PHYSICAL DEMANDS
WORK ENVIRONMENT When working remotely, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $40,092.00 - $60,138.00 , actual offers to be determined based on applicant's skills, experience and education. While the anticipated deadline for the job posting is 08-21-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans. |