Patient Registration Float Pool Team - Central Region

The Patient Registration Float Pool Team is responsible for providing excellent customer service throughout Inova Health System by identifying and fulfilling customer and departmental needs. Provides world-class service to patients by filling vacancies within clinical departments. Travels to various hospitals and outpatient practices within the Alexandria, Loudoun, Mount Vernon, Fair Oaks and Fairfax areas as required.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Registration Float Job Responsibilities;

• Supports scheduling undertakings by conducting pre-service activities such as insurance verification and submission.
• Troubleshoots individual admission issues in collaboration with other departments and/or team members.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Identifies and communicates payroll authorization and referral requirements.
• Manages assigned work queues to ensure that errors are corrected.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 2 years of healthcare patient access experience, or 2 years of customer service