Senior Manager, FIX Onboarding - POEMS

Position Summary

This role is accountable to regional operations of the FIX Onboarding organization - a customer facing organization comprised of people managers and subject matter authorities related to FIX Engineering and FIX Level 3 support. The ideal candidate will have several years of people leadership experience along with knowledge in one or more related field (trading workflows, network administration, customer onboarding, etc.) They will be driven, personable, confident, willing to adapt, and understand change is the only constant.

Role Responsibilities

• Manage a team of FIX onboarding managers and engineers.

• Provide mentorship and supervise the workload for SLA, priority and efficiency order.

• Mentor and counsel existing staff, and identify, recruit and develop talent.

• Build a high-performance culture by leading optimally and differentiating performance, by promoting knowledge and experfection and by building a diverse and inclusive team.

• Be the face of the organization. Identify meaningful issues, get personally involved when vital to instill confidence in our clients and business leadership.

• Supervise and analyze metrics, collaborate with staff to make process improvements, and support and implement recommended changes.

• Work on special projects and delegate as vital to accomplish goals in a timely manner.

• Communicate optimally at all levels within the organization.

• Conduct performance reviews, and make promotion and compensation recommendations.

• 5+ years combined experience with some of the following: trading workflows, network administration, change / service management, customer onboarding, etc.

• Crafting purpose: sets a direction and vision for others and aligns others to broader goals and organizational objectives builds a sense of shared purpose.

• Obstacle anticipation: navigates bureaucracy with finesse preparing the team to overcome common obstacles in large customer organizations as well as any internal roadblocks.

• Execution: demonstrates the abilities required to complete a certain task and drive results.

• Operational excellence: Identifies opportunities to improve efficiency while providing flawless transactions, services and products, handles monetary assets and other resources to optimise cost efficiency.

• Accountability: Takes ownership for one's actions regardless of outcomes; feels accountable for the quality and timeliness of an outcome or task.

• Emotional intelligence: understands manages and controls own emotions and handles interpersonal relationships efficiently and empathetically.

• Client engagement: Builds and capitalizes on knowledge of client and / or internal partner needs and objectives to provide maximum value.

• Measuring efficiency: Identifies and sets up key measures to supervise performance, reviewing, analysing and interpreting these to generate insights for decision-making.

Reasons to work at LSEG

• Wellbeing: wellness allowance and employee assistance program

• Hybrid work model: 2 days from home, 3 day from the office

• Recognition: a culture of appreciation & recognition through a global Reward and Recognition platform

• Development: e-learning platform, tuition reimbursement, and certification sponsorship opportunities

• Charity: 2 paid days off to volunteer, company matching for qualified fundraisers and charity donations

Compensation/Benefits Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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