Health Information Technician II - Hybrid: 847 Rogers St Lowell, MA

Hours: 40 hours per week - Monday through Friday from 8:00 AM to 4:30 PM.

Location: Hybrid working model. Required to work onsite once per week at 847 Rogers St. Lowell, Massachusetts.

Requirements: 2-3 weeks of onsite training required to start.

Job Profile Summary

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Health Information Management duties: Responsible for the accuracy, maintenance, security, and confidentiality of patient's health information. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position is responsible for order distribution, tracking and obtaining signed 485s/POTs, interim orders and face-to-face documentation in a timely manner and in accordance with established policies and procedures. Responsible for supporting quality assurance audit of the Oasis/HIS and 485s/POTs at the direction of the QA nurse. Responsible for completion of work flow and processes making up pre-admit compliance activities. Responsible for communication with clinicians. Responsible for supporting health information data flow to clinicians and long-term medical records storage. Responsible for supporting the function of the quality, compliance and risk departments. Also responsible for verifying that the physician is correct on the orders, running reports when needed, coverage for Medical Records when needed.

Job Description

Minimum Qualifications:

1. High School diploma or equivalent.

2. Two (2) years of office related experience.

Preferred Qualifications:

1. Prior experience in a medical office.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Compiles, processes, archives and maintains patient health records in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of the Foundation.

2. Protects the security of medical records to ensure that confidentiality is maintained in paper and electronic formats.

3. Participates in order distribution, tracking, assessing and archiving functions as requested.

4. Assists in resolution or clarification of missing or unclear documentation by consulting with doctors, clinicians or others and/or by participating in team meetings.

5. Assists in ensuring correct key attributes (i.e. start of care dates, certification dates, recertification date spans, face to face encounter dates) and software to do lists are managed and addressed.

6. Tracks and obtains signed 485's, interim orders and face-to-face documentation in a timely manner.

7. Ensures receipt of technically required paperwork (ABN, notice of election, notice of acceptance, admission checklist documents, Medicaid forms, notice of Medicare non-coverage) as assigned.

8. Develops relationships with referral sources in order to obtain signed 485s/POTs, interim orders and face-to-face documentation.

9. Provides referral sources with information regarding Medicare eligibility for services and regulations related to face-to-face documentation and an example of a properly completed form.

10. Follow-ups on outstanding physician orders and face-to-face documentation in order to obtain the signed documentation.

11. Effectively uses and manages assigned health information management software tools including e-faxing, document organizers, form "scrubbing" and process/outcome data reporting.

12. Works with clinical team to problem solve issues with physician identification.

13. Audits assigned electronic documents and forms for completeness as assigned by quality assurance nurse.

14. Ensures electronic documents are correctly filed in electronic storage systems. Scan medical record documents in the archive record system as needed.

15. Completely and accurately utilizes pre-admit checklist activities (verification of eligibility, documentation of results, communication with referral sources/clinical staff and creation of supporting documents).

16. Used good judgment in document handling and independent problem solving relative to issue. Bring appropriate issues to the attention of supervisor.

17. Meets/exceeds expectations of efficiency, effectiveness and department cultural goals.

18. Provides consistent and good customer service to internal and external customers.

19. Report to the CEO or Chief Compliance Officer when concerns of corporate compliance arise.

20. Ensures compliance within guidelines set forth by regulatory agencies (DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures.

21. Practices confidentiality principles set by the agency and federal HIPAA/HITECH guidelines.

22. Participates in all mandatory in-services.

Physical Requirements:

1. Frequently required to move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 90% of the time.

2. Occasionally lift and/or move up to 10-25 pounds.

3. Constantly operates a computer and other standard office equipment such as copy machine, phones, photocopier, fax machines and computer printers.

4. Frequently communicates internally and externally; must be able to exchange accurate information via phone, email and/or in person.

5. Specific vision abilities apply including close vision, distance vision and ability to adjust focus. This position operates in a clerical office setting.

Skills & Abilities:

1. Proficient in Microsoft Word and Excel.

2. Ability to accurately data enter into computer software systems.

3. Ability to learn and use EMR and e-discharge software.

4. Highly organized, flexible and dependable. Responsible and reliable.

5. Pleasant phone manner.

6. Congenial, positive attitude and cooperative

7. Ability to problem solve and meet deadlines.

8. Excellent interpersonal skills. Ability to read/write and communicate in English.

9. Ability to function well in very busy situations.