Associate Director of Mobile Performance Management

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As the Associate Director of Mobile Performance Management, you will be responsible for leading a team that will manage Mobile Base Marketing team's KPIs by establishing targets, developing forecasts, and tracking performance to identify trends and improvement opportunities. You will work closely with the strategic CAR teams to ingest strategic roadmaps and translate into actionable and measurable metrics to provide reporting, guidance and insights back to the teams and also act as a liaison to stakeholders including, but not limited to, Finance, Device Marketing, Supply Chain, Value Prop, and Senior Leadership. You will be responsible for driving both data-driven bottom up recommendations as well as adapting to top down requirements from executive leadership.

Responsibilities include:

• Building short/long-term mobile base marketing plans and KPI targets.

• Leading a team in modeling & forecasting, marketing analytics, campaign optimization and insights & visualizations.

• Developing and implementing advanced models and methodologies to predict customer behavior, revenue/sales and relational impacts to churn.

• Enhancing marketing campaign performance through deep-dive analytics and ROI measurement.

• Establishing KPIs and performance metrics for mobile base marketing programs.

• Facilitating business case proposal and alignment between Finance and Marketing.

• Building reporting and presentations to effectively communicate trends, insights and recommendations to senior leadership.

• Managing retention budget and drive cost efficiency/efficacy metrics.

• Conducting cohort analysis to derive trends, insights, recommendations and course corrections on retention efforts.

You are a numbers person but are strategic-minded. You understand data and make sense of it in a business context to deliver easily digestible narratives. You have a natural curiosity in and the ability to dissect complex data into actionable insights. You have a knack for visualizing and presenting your data that anyone can understand. You can inspire and motivate others to deliver your vision. You view obstacles as puzzles to be solved. People trust you based on your thoughtful and detailed analyses and recommendations.

You'll need to have:

• Bachelor's degree or four or more years of work experience

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Experience in analytics, strategic marketing, demand planning, financial planning, or financial analysis.

• Experience creating compelling narratives to influence decision makers.

• Experience building detailed and compelling financial business cases.

• Expertise in data analytics and visualization tools (Tableau, Looker, G-suite, etc.).

• Experience working with big data sets and relational databases.

Even better if you have one or more of the following:

• MBA or a Master's degree in a quantitative field.

• Knowledge of the wireless industry and experience with promo development.

• Experience in wireless or telecommunication industry.

• Ability to think strategically and to "see the big picture".

• Ability to believe that solid data should be behind every important decision and are a numbers person with a strategic mindset, strong business and financial acumen.

• Understanding and visualizing just the right way to share data and practical insights so that people can understand.

• Ability to create actionable recommendations based on learnings from the data.

• Ability to adapt to new challenges to overcome short-term hurdles by staying focused on the team's deliverables.

• Proven effectiveness in driving successful completion of large, cross-functional initiatives.

• Experience with AI, ML, and Predictive Analytics.

• Prior experience with people leadership.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.