Consumer Services Back Office Agent I - 100% Onsite

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position performs complex duties associated with Fair Credit Reporting Act (FCRA) compliance, including dispute investigations, consumer responses and database maintenance.

Essential Functions

Processes and responds to direct disputes from furnishers related to consumer records, and ensures compliance timelines and processes are met

Reviews reporting to ensure tasks are completed within FCRA guidelines

Processes consumer correspondence within established SLA timeframes

Manages the dispute workflow and dashboard

Recommends policy and procedure enhancements

Performs duties to support the consumer reporting activities

Supports the company's commitment to protect the integrity and confidentiality of systems and data

Minimum Qualifications

High school diploma

Bank operations knowledge

Successful history dealing with complex and difficult customer situations; ability to use critical thinking skills to take ownership and resolve an issue

Possesses strong telephone soft skills, such as engaging with the customer and showing a willingness to help

Intermediate computer skills including Word and Excel

Must have excellent verbal, written communication /interpersonal skills along with strong customer service skills.

Ability to work with limited supervision

Background and drug screen

Preferred Qualifications

Additional related education and/or experience preferred.

Experience with FCRA compliance in a banking environment

Bilingual - Spanish (speak/read/write) preferred.

Physical Requirements

Working conditions consist of a normal office environment.Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.Work may require occasional standing, walking, kneeling, and reaching.Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning Services is an affirmative action and equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.