Signature Volunteer Programs Coordinator

United Way of Greater Milwaukee & Waukesha County
$54,000 - Hybrid schedule - onsite presence required.
United States, Wisconsin, Milwaukee
225 West Vine Street (Show on map)
Jul 25, 2025
Job Title: Signature Volunteer Programs Coordinator (Union) Status: Full-Time Department: Volunteer Engagement Grade: 26 Date Prepared: 5/8/2025 FLSA Status: Exempt SUMMARY This position will coordinate logistics and support project planning for all United Way volunteer signature events and key initiative-focused volunteer efforts. Special emphasis is given to effective volunteer and event management in addition to superior organization and customer service skills. This position manages all volunteer engagement data including the strategic plan and board dashboard metrics, among other data points as assigned. This role will work to deliver an unrivaled and exceptional volunteer experience from start to finish while positively impacting our community and United Way's strategic goals. RESPONSIBILITIES Include the following, but are not limited to: VOLUNTEER AND COMMUNITY ENGAGEMENT Manage all signature event email communications, including registration confirmations, reminders and thank you emails. Support large-scale signature volunteer programs and events, including but not limited to: Backpack Coalition, Diaper Bank, Project Homeless Connect events, MLK Day of Service and Holiday Giving Tree in partnership with the Signature Volunteer Programs Manager. Lead and oversee all Techquity laptop distribution volunteer events, including working in partnership with Community Impact and Facilities to ensure a smooth event and exceptional volunteer experience. Support the implementation of new signature events and volunteer experiences in alignment with United Way's key initiatives. Support the logistical needs of the Annual Holiday Giving Tree program, including the compilation and management of gift wish data/communications and purchasing, as needed. Schedule all post event debrief sessions, analyze Volunteer Engagement Division post-volunteer experience data and facilitate cross-departmental discussion and information sharing to seek continued process and experience improvement. Manage the preparation of signature event and custom project impact reports for key customers as needed. Serve as the division lead in the collection and reporting of division metrics as selected by The Volunteer Engagement Committee and Vice President of Volunteer Engagement. Prepare dashboards and support strategic plan metrics reporting. Ensure data needs are captured in ANDAR. Support the auditing, content review and public sharing of Volunteers United and Stratus Live postings. Other duties as assigned. Expected Outcome: Project management and logistical support result in positive customer experience. Engaged volunteers successfully complete meaningful, mission-focused volunteer projects that expand their understanding of United Way's role in improving lives and the community. Data collection and management within Volunteer Engagement Division supports the reporting of strategic priority metrics and improves Volunteer Engagement customer management and communications. COMMUNICATIONS Increase United Way presence and brand-awareness among project participants and targeted audiences. Manage efficient volunteer registration processes and pre-event/post-event communications. Compose memos, emails, letters and select division correspondence as assigned and needed. Become conversant about the United Way brand, philosophy, mission and background in order to convey and integrate brand messages consistently and appropriately in handling inquiries, questions and interactions with volunteers, vendors, agencies and the public. Publicly present marketing information and key messages to key stakeholders as needed. Expected Outcomes: Communications are accurate, efficient, professional, consistent and timely across all platforms. Marketing presentations and speaking engagements are professional with quality information that is relevant to the particular audience enabling them to have a greater understanding of United Way and the work done throughout the community. PERFORMANCE STANDARDs: All United Way information is held confidential. There is no disclosure of any internal United Way strategic information or volunteer, vendor or donor information. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's degree from a four-year college or university in marketing and/or communications, business, nonprofit management, etc. 2-3 years of directly related experience or equivalent combination. Intermediate experience using Microsoft Word, Excel, PowerPoint, Outlook, Internet. CORE COMPETENCIES Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations. Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network. ADDITIONAL SKILLS & COMPETENCIES Demonstrated experience in customer service and relationship building. Excellence in public speaking. Ability to work independently, take initiative, and think strategically. Demonstrated superior project planning and project management skills. Demonstrated strong writing abilities. Demonstrated skills in preparing and managing project budgets, designing work plans, managing for results and supervising outside vendors. Demonstrated ability to interact with persons of diverse backgrounds. Demonstrated ability to collect, analyze, and present data. LANGUAGE SKILLS Ability to work in a complex environment using interpersonal skills. Ability to communicate and work effectively with volunteers and others in the community representing a broad range of interests and background. Ability to read, analyze, and interpret complex materials. Ability to respond to common inquiries or complaints from internal and external partners and customers. Ability to write in a prescribed style and format. Demonstrated excellent verbal and written communication skills with attention to detail and accuracy. Good understanding of group dynamics and group facilitation skills. Ability to present information effectively to top management and public groups. MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems with a variety of variables in situation where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or diagram form. DRIVING REQUIREMENTS This job requires driving to attend meetings, make account calls, attend group volunteer events, and to deliver and pick up volunteer event supplies. Valid driver's license, personal vehicle insurance, and comfortability with driving company cargo vans. PHYSICAL DEMANDS The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required for volunteer materials up to 50lbs. Ability to uphold to the stress of traveling (in designated positions). Regular, predictable attendance is required; including additional overtime as business demands dictate. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (business office with computers, phone, printers and light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. AMERICANS WITH DISABILITIES It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual's physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC's policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment. EQUAL OPPORTUNITY EMPLOYER It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions. DIVERSITY, EQUITY & INCLUSION STATEMENT: Diversity, Equity & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work. This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.