New

IT Helpdesk Technician

TEKsystems
$19.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Paulsboro
Jul 25, 2025
Job Summary: We are looking for a customer-focused IT Helpdesk Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will have strong troubleshooting skills, a solid understanding of IT systems, and the ability to communicate effectively with users of varying technical backgrounds. Key Responsibilities: * User Support & Troubleshooting: * Respond to user inquiries via phone, email, or ticketing system. Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and software applications. * System Setup & Maintenance: * Install, configure, and maintain hardware and software systems. Assist with onboarding/offboarding processes including account setup, device provisioning, and access management. * Documentation & Ticket Management: * Log all support requests and resolutions in the helpdesk system. Maintain accurate records of issues, solutions, and user interactions. * Collaboration & Escalation: * Work closely with other IT team members to escalate and resolve complex issues. Provide feedback and suggestions to improve IT processes and user experience. Qualifications: * 1-3 years of experience in IT support or helpdesk role * Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications * Basic understanding of networking concepts, Active Directory, and remote support tools * Strong communication and customer service skills * IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus Pay and Benefits The pay range for this position is $19.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Paulsboro,NJ. Application Deadline This position is anticipated to close on Aug 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.