Customer Service Representative 2 - Contingent

TEKsystems
$19.54 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Chandler
Jul 25, 2025
* Job Posting: Customer Service Center Representative* Location: Chandler, AZ Shift: Monday - Friday, 3:00 PM - 11:30 PM (In-Office) Pay Rate: $19.54/hour About the Role: We are seeking a detail-oriented and dependable individual to join our Security Response Center team. This role is essential in supporting emergency alarm and call processing, ensuring smooth communication between vendors and internal teams, and maintaining operational integrity through remote troubleshooting and system management. Key Responsibilities: * Assist Security Response Center team members with emergency alarm and call processing * Perform system manipulations to prevent false alarms during vendor site visits * Answer and manage calls from third-party vendors and Wells Fargo team members * Relay messages and copy information accurately * Troubleshoot issues remotely and escalate when necessary Top Skills Required: * Strong customer service and remote troubleshooting experience * Excellent attention to detail and ability to multitask * Experience as an office receptionist or clerk, with message handling responsibilities * Proven punctuality and ability to work independently * Minimum one year of call center experience preferred Technology Requirements: * General computer proficiency * Experience with Sureview software is a plus but not required Qualifications: * At least one year of relevant experience in a customer service or call center environment * Ability to work in a fast-paced, high-volume setting * Strong communication and organizational skills Pay and Benefits The pay range for this position is $19.54 - $19.54/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chandler,AZ. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.