Healthcare Product Senior Manager

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

We are currently seeking Full Time Healthcare Product Senior Manager This is a work from home position. This position is open to qualified candidates located within the continental United States. You must have a clinical background in an acute care setting or an EMS setting.

WHAT YOU NEED TO KNOW (Job Overview):
The Healthcare Product Senior Manager pursues solutions to problems with the best user experience and strongest market impact that produces value for the customer and the American Red Cross. This role connects customer needs with business goals to produce products and services that (a) address important unmet needs or (b) address met needs better than competitors. Product Managers are responsible for thinking about what users need from the product, what their experience is like, and how it could be more valuable to them. This role considers the business strategy, the execution, and the content direction. Product Managers focus on evolving or creating new or complementary products or features to address customer needs as expectations change, competitors catch-up, and markets reshape.

Working with the Director, Healthcare Product Management, the Healthcare Product Senior Manager is responsible for managing the entire product management lifecycle for Red Cross Training Services Healthcare products including leading go-to-market activities for initial product introduction, evaluating product performance, gaining product acceptance and managing the product roadmap.

The Senior Manager faciliates the entire product management process ultimately delivering high-quality programs in line with market needs and the Voice of the Customer (VoC). This includes, but is not limited to, working with product management, product marketing management, marketing, customer service, service delivery and sales teams along with external partners to establish product requirements; identifying product resource needs to meet product requirements; and managing the relationship with Product Development while coordinating with internal and external stakeholders to ensure product requirements - including quality and delivery timing - are met. The Healthcare Product Senior Manager is responsible for understanding market dynamics, technology, and industry best practices as inputs to creating industry-leading programs and services.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Focus on product management, not product development
• Develop comprehensive go-to-market plans for every product
• Define, document, prioritize, and communicate business requirements throughout all stages of product lifecycle
• Author requirements documents (focusing on business requirements) including a definition of a minimally viable product (MVP), collaborating with product development to come-up with high-level cost estimates
• Lead program acceptance efforts in order to gain approvals from state and regional regulatory bodies as well as health system.
• Manage the product roadmap across the healthcare and emergency medical services (EMS) segments, outlining what new features or products will be introduced, when, and at what price
• Have direct and frequent contact with actual users and customers ensuring the Voice of the Customer (VoC) informs product decisions and strategy
• Gather input and ideas from sales, marketing, and customer success as part of a customer feedback system,
• Represent the customer and their requirements internally by answering customer-oriented questions and writing detailed user stories and requirements that capture what a user does, needs to do, or wishes to do
• Manage P&L for healthcare products including tracking of financial performance
• Identifying market opportunities and developing new product business cases
• Analyze information and formulate product solutions and strategies that are presented and refined in collaboration with product development
• Explain and effectively communicate the context and vision for new or revised products or features to the people who build them (product development) and the people who sell them (marketing, sales)
• Determine appropriate timeline for each project; evaluate scope of work and ideal market release timing to ensure realistic product roadmaps
• Enable effective product launches and ensure full understanding of the value proposition across the entire organization
• Measure ongoing product effectiveness and validate success, direct pivots (i.e., messaging, implementation, etc.) if needed
• Evaluate market trends and competitors' strategies to deliver recommendations on product pricing and positioning
• Collaborate with marketing to coordinate marketing information, events, conferences, demos, launches, and press
• Answer queries from customer success, marketing and sales teams about content or product functionality
• Lead and manage external development and testing vendors required to deliver products into the Training Services marketplace.
• Perform market research and competitive analyses of competitive digital landscapes, providing key stats and summaries to help team forge overall business plan.
• Manage external UAT team through all stages of participation, from installation of product to reporting issues, ensuring all issues are resolved prior to product launch.

PAY INFORMATION:

The salary range for this position is $94,752-$126,000.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelor's Degree required, Master's Degree in Business or related field preferred.

o Certified Product Manager preferred

o Licensure as a healthcare clinician in an acute care environment (e.g., hospital or emergency medical services (EMS))

Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required:

o 3+ years of product management experience,

o Experience managing healthcare learning products preferred,

Computer skills: Strong computer skills (Excel, Word, PowerPoint, Teams, CoPilot and Outlook),

Cognitive skills: Ability to apply judgment to prioritize work, ability to understand, follow, and recall instructions, excellent analytical and global skills as well as excellent written and verbal communication skills,

Interpersonal Skills: The candidate must demonstrate: a professional work ethic; flexibility; strong interpersonal skills; and promote team building relationships with peers, hospital and public safety leaders, clinical staff, vendors, and other key stakeholders.

o Demonstrated experience building and managing financial models to understand the drivers of the business.

Travel: Ability to travel 30%.

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

-------------------------

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel;and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15pounds and occasionally lift and/or move up to 30pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in asmall cubicle andhave the ability tosit at a computer terminal for an extended period of time.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights