Title: Administrative Specialist
Pay Rate: $21.60/Hr. on W2 without benefits
Location: San Antonio, TX 78204
Duration: (6+ months) Contract
Working Hours: 08:00 AM - 05:00 PM (Mon - Fri)
Job Description:
- The Housing Assistance Specialist performs clerical and technical work of routine difficulty processing the required forms and documentation necessary to effectuate required documents/processes with Housing Choice Voucher Program participants, landlords, and Opportunity Home. The specialist routinely interacts with participants and landlords of diverse backgrounds.
Role & Responsibilities:
- The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.
- Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish the client's portion of the rent, and complete internal forms processing in a timely manner.
- Processes amendments to the Housing Assistance Payments (HAP) Contract, between Opportunity Home and the landlord, to reflect changes in family composition or income and during re certifications in a timely manner.
- Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters.
- Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount.
- Terminates participants in the system; closes out files, reviews files for possible termination, makes decisions based on policies and procedures to continue with termination, closes out portability files when the client is absorbed, processes portability billing and runs reports (e.g., EIV Reports, etc.) to ensure proper processing of terminations.
- Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants who port to/from Opportunity Home.
- Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary.
- Responds timely to inquiries from owners, clients, and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.
Education Required:
- High School Diploma or GED
Experience Required:
- Two (2) years of experience in case management, client services, or social work.
- Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.
- Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Education and Experience:
- Housing Choice Voucher Specialist Certification.
- Bilingual speaker and writer in English and Spanish.
- Knowledge of housing programs.
- Ability to learn cloud technologies such as Lucid Chart for diagram, workflow and chart drawing. Experience with Visio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License + Certificates Required:
- Housing Choice Voucher Specialist Certification is required within 18 months of employment (depending on availability of training) and no more than three attempts to pass certification.
- Texas Class "C" driver's license at the time of placement and insurable by Opportunity Home San Antonio liability and fleet insurance carrier.
- Must have the ability to earn certifications as required by assigned tasks.
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