Case Manager - Individual Homeless Services Shelter

Community Teamwork
life insurance, vision insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
United States, Massachusetts, Chelmsford
Jul 30, 2025
Case Manager - Individual Homeless Services Shelter We are seeking a Case Manager - Individual Homeless Services Shelter. The role of this Case Manager is to provide case management to participants and to provide advocacy, support, and referral information and assist individuals to overcome barriers to become self-sufficient. Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. If you are interested in having an active role in responding to the current Shelter crisis and a position that will not only make a difference in your life but also the lives of others, Community Teamwork is where you want to work! At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer: Hourly Pay Rate (for this role) - starting at $24.34 Casual work environment 4 weeks of Paid Time Off Medical, dental, and vision insurance Paid Life Insurance Tuition reimbursement 12 paid holidays Paid sick leave Career advancement and professional development 5% contribution to your 401K retirement plan whether you participate on your own or not Great co-workers and a great mission with an outstanding Community Action Agency 37.5 hour work week but paid for 40 hours Responsibilities include: Complete intake and needs assessments with each participant, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements. Work closely with clients to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process Help clients build self-sufficiency plans. Assist clients to transition to self-advocacy roles Advocate on behalf of clients, and attend administrative hearings if necessary May perform home visits and/or unit inspections Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required Qualifications: High School Diploma or equivalent education required Prior related experience required Minimum of one year assessment, advocacy and case management work in a Human Service field required Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals Demonstrated knowledge of community resources available to low-income individuals and families Excellent customer service, organizational, oral and written communication skills Ability to manage multiple priorities and work in a fast-paced environment Proficient computer skills required in basic computer software and data collection systems Excellent crisis management skills Ability to maintain accurate records and confidentiality of information Excellent attention to detail Valid Driver's License Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese) preferred Equal Opportunity Employer - Vets/Disabled