Systems Engineer, Healthcare

Systems Engineer, Healthcare

Responsibilities Include:

• Review escalated break-fix incidents and resolve or assign as appropriate using standard ITSM practices.

• Stays current in latest technology, as it relates to assigned job duties, desktop engineering and management of desktop systems.

• Review requests for new functionality and upgrades and resolve or assign as necessary using standard ITSM practices.

• Accurate completion of documentation of work performed in accordance with NTS/client documentation policies (including, but not limited to, timesheets and expense reports).

• Create and maintain technical knowledgebase articles and/or job aids for both technical and non-technical audiences.

• Adheres to attendance policy, reports to work on a consistent basis, either in-person or remote as scheduled, using standard callout procedures when needed.

• Test and make recommendations for planned changes and implementations.

• Follows assigned client site policies and procedures.

• Patch and maintain server and desktop systems

• Perform other job-related duties as assigned.

Skills Required:

• Associate degree, Military Service, and/or 2-3 yrs. exp./training In Information Technology.

• Must have ability to define problems, collect data, establish facts, draw conclusions, and present information in a clear technical manner.

• Ability to read, analyze and interpret technical manuals and instructions with understanding of concrete and abstract variables.

• Readiness to learn about new systems and technology.

• Strong Customer Service and Mechanical Reasoning skills.

Job Type: Full-time

• Client Site Assignment - Hybrid (3 days onsite, 2 remote)

• Occasional Travel Required Within Client Region

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.