Senior Analyst, AR & Collections

Join a dynamic, innovative SaaS company that's transforming how organizations connect talent with opportunity! At Symplicity, we're passionate about building solutions that make a real difference in people's careers and lives. We're looking for a driven professional to join our high-performing finance team and help us continue our growth trajectory.

We're seeking a detail-oriented and proactive Senior Analyst, AR & Collections to join our finance team. This role offers an exciting opportunity to work with cutting-edge financial systems while contributing to the success of a growing SaaS company. You'll play a crucial role in optimizing our revenue cycle and ensuring healthy cash flow operations.

Manage and monitor accounts receivable aging reports and collection activities

Research and apply customer payments accurately in NetSuite

Leverage capabilities of the Maxio platform to automate collections activities.

Contact customers via phone and email to collect overdue accounts

Research and resolve customer payment discrepancies and disputes

Maintain accurate records of collection activities and customer communications

Prepare and submit accounts to support legal in collections efforts when necessary

Support client billing processes and invoice generation in NetSuite

Review and process billing adjustments, credits, and refunds

Respond to customer billing inquiries and resolve billing disputes

Coordinate with Customer Success and Sales teams on billing-related matters

Assist with monthly journal entries and account reconciliations

Prepare and post accrual entries for various accounts

Support month-end and year-end closing processes

Maintain supporting documentation for audit purposes

Assist with sales tax compliance and reporting

Work collaboratively with cross-functional teams to resolve customer issues

Participate in process improvement initiatives to enhance efficiency

Maintain compliance with company policies and accounting standards

Provide backup support for other finance team members as needed

Bachelor's degree in Accounting, Finance, or related field preferred

4-7 years of experience in accounting, finance, or collections in a fast-paced environment

Strong understanding of accounts receivable processes and collection techniques

Proficiency with accounting software and ERP systems

Solid Excel skills and experience with financial reporting

Excellent written and verbal communication skills

Strong analytical and problem-solving abilities

Ability to work independently with minimal supervision

Detail-oriented with strong organizational skills

Professional phone manner and customer service orientation

Experience with NetSuite ERP system

Experience with Maxio (formerly SaaS Optics) or similar SaaS billing platforms

Previous experience in a SaaS or subscription-based business model

Knowledge of revenue recognition principles (ASC 606)

Experience with collection agencies and legal collection processes

Remote or hybrid work arrangement available

Must be available during North American business hours

Regular attendance at department meetings is mandatory

Ability to respond promptly to time-sensitive requests

No travel required

Ready to take your career to the next level with a company that values innovation, growth, and excellence? We'd love to hear from you! Apply today and become part of the Symplicity success story.

Symplicity Corporation is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.