Patient Access Advisor Lead

• Assists other Patient Access Advisors with contacting patients prior to scheduled procedures. Also works closely with Centralized Scheduling and Revenue Integrity Departments to communicate any authorization issues or payer concerns.
• Contacts scheduled and/or pre-registered patients to discuss up front financial responsibility. Employee will communicate with physician office for any issues relating to authorizations or patient responsibility as necessary.
• Works closely with Case Management with issues relating to length of stay and payer source.
• Performs review of financial assistance applications obtained by the Patient Access Advisors prior to service being rendered or during hospital stay.
• Reviews monthly HCFS invoice for accuracy before approved and send to Finance Department for payment.
• Works closely with clerk in Patient Financial Services for patients who have applied for financial assistance for a scheduled services

Education

• High School Diploma or equivalent.
• Associates or Bachelor's degree preferred.

Experience

• 5 years of experience in healthcare-related industry or hospital Patient Financial Services or Patient Access department, with emphasis on customer service, point of service collections, credit and collections, insurance verification or billing.
• Experience working with public and multiple customers (internal and external), working under stress, meeting deadlines and performing daily assignments with consistent accuracy are standard requirements.

(Above requirements can be met by equivalent combination of education and experience)

Compensation/Benefits

• $16.72-$27.30/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.