Principal Product Designer, AppExchange

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About this Role

We are hiring a visionary Principal designer to join our AppExchange UX team. AppExchange is the world's largest B2B marketplace, powering the Salesforce ecosystem with thousands of apps, components, data solutions, and consulting services. We're redefining how customers discover, evaluate, and adopt technology to extend Salesforce. We recently launched AgentExchange, your stop for prebuilt AI solutions and tooling.

We're a tight-knit team working at the intersection of marketplace design, enterprise scale, and AI-powered innovation. We value systems thinking, thoughtful storytelling, collaboration and drive.

To be successful in this role, you will bring an extensive Design Thinking toolkit, a passion for craft and top notch visual design skills, experience leveraging AI tools and the ability to influence in an enterprise environment. You should have a background building products from 0-1 and the ability to drive cross-team vision and alignment.

As a high-level IC on the team, you will be able to see the big picture, build connections across products and teams, influence our product roadmap and mentor more junior designers.

About Salesforce UX

You'll have the opportunity to work on Salesforce's Enterprise and Consumer products, creating new design patterns and paradigms and collaborating with cross-disciplinary teams to bring your visions to life. This is an opportunity to shape the user experience in ways that solve meaningful problems, design with a focus on inclusivity and accessibility, and make life better for all users and customers.

You'll direct the team in crafting and articulating the product vision, in line with clear goals and rationales - a role requiring expert visualization skills, thought leadership, empathy, and the ability to work closely with product and technology partners. You'll immerse yourself in all aspects of end-to-end experience design, including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction.

At Salesforce, our UX teams aspire to make products people love - tools that make a salesperson's day more productive, a marketer's campaign more powerful, and a developer's app more feature-rich. Behind each product is a team of talented UX designers and engineers, driven by the power of design to build integrated and ethical experiences that support strong relationships for our users and their customers. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

• 10+ years of experience designing and delivering products from start to finish as part of a cross-functional team

• Deep understanding of user-centered design methods and best practices

• Demonstrated desire to continually improve on processes

• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines

• The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity

• Self-motivation; ability to produce results both independently and as part of a team

• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

• Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations

• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges

• Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow

• Demonstrated behaviors, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust

• Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

• Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities

• Experience designing and thinking in design systems, not just single-purpose apps

• An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course

• BA/BS or MA/MS in a design-related field, or equivalent experience

• Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders

• Serve as a bridge connecting design, product, engineering, and marketing teams

• Work closely with product owners, engineers, and user research to create a vision for the product area

• Oversee multiple web and mobile application features, interfaces, and experiences

• Create designs that adhere to and extend the existing style guide

• Generate detailed final design specs that inspire accurate developer builds

• Work with developers and quality experts to deliver a polished final product

• Promote and educate others on new interface guidelines and design patterns

• Mentor new design staff

• Set the vision for a product's creative identity, articulate it clearly and convincingly, and guide the team through its implementation

• Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes

Please submit a resume with links to your portfolio with passwords to access the content. Submissions without portfolios or work samples will not be considered.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.