Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager is responsible for overseeing assigned sites within the account-owned and/or occupied portfolio, ensuring compliance with contractual requirements. This role encompasses management of all business lines and third-party relationships for two sites: Santa Clara and Pleasanton. Additionally, the position involves leading a team of Facility Management support staff and matrix management of Building Engineers.

Relationship Management:

• Oversee performance and outcomes of assigned staff
• Liaise with third-party owners (tenants) to ensure contract compliance, accurate reporting, and resolution of critical tenant relations issues
• Foster and maintain trusted relationships with client representatives (JLL or external) and third-party service providers
• Facilitate effective communication and escalation with relevant stakeholders
• Collaborate with clients and team members to implement best practices and cost-saving initiatives

Compliance:

• Deliver comprehensive facility services in accordance with standard processes and procedures
• Ensure adherence to portfolio-wide initiatives and relevant local, state, and federal regulations

Operations:

• Spearhead management of contracted hard and soft service suppliers, ensuring consistent service delivery
• Oversee work request processing and dispatch to vendors, landlords, and third-party providers
• Direct Facilities Coordinators in support of operations
• Orchestrate third-party maintenance activities and vendor management
• Uphold company, Master Service Agreement (MSA), and client standards in site management and operations
• Facilitate vendor performance inspections and support sustainability initiatives

Process Management:

• Assume functional responsibility for Facility Management services within assigned scope
• Develop and manage facility budgets aligned with client objectives
• Monitor workflow to ensure timely completion within established SLAs and KPIs
• Conduct daily dashboard reviews and maintain high customer satisfaction ratings
• Support CEM and engineering teams in preventive maintenance and compliance efforts
• Implement programmatic approaches to enhance service delivery and customer satisfaction
• Lead JLL operations team in tactical planning and execution
• Drive continuous service quality improvements
• Facilitate stakeholder meetings and achieve Key Performance Indicators
• Conduct root cause analyses for vendor failures and support client RCAs

People Management:

• Direct overall team management, staff development, and succession planning
• Participate in compensation planning processes
• Develop and implement actionable career development plans for direct reports

• High School Diploma or equivalent; military service or college education in business management preferred
• Minimum 5 years' experience managing multiple commercial facilities as a third-party provider, corporate manager, or consultant
• 3+ years of proven people management experience leading an Integrated Facilities Management team
• Proficiency in Computerized Maintenance Management Systems (CMMS) and/or Building Management Systems (BMS)
• Exceptional leadership, customer service, and interpersonal skills
• Strong knowledge of financial and accounting principles relevant to commercial property management
• Outstanding client service orientation with ability to communicate effectively with diverse stakeholder groups
• Demonstrated ability to interpret instructions, correspondence, and inquiries with clarity and precision
• Adept at addressing and resolving inquiries or complaints from various stakeholders

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.