Senior Payments Portfolio Manager

The Senior Payments Portfolio Manager will lead our payments portfolio strategy-managing relationships with major payment providers overseeing product performance, and leading projects related to vendor onboarding, digital payments, and product enhancements.

ESSENTIAL DUTIES & RESPONSIBILITIES

Vendor & Relationship Management

• Serve as the primary liaison for leading payments partners.
• Monitor SLAs, merchant and service performance, ensuring strong delivery and alignment with bank objectives.
• Lead vendor evaluation, due diligence, contract negotiations, and onboarding processes.
• Payments Product Oversight
• Manage the full lifecycle of ACH, real-time payments, wire transfers, card programs, digital wallets, and P2P.
• Analyze usage trends, revenue impact, and customer feedback; prioritize enhancements or retirements.
• Report on product KPIs (e.g., adoption, transaction volumes, revenue, error rates) to executive stakeholders.

Strategy & Governance

• Shape the payments roadmap to support Needham Bank's expansion and innovation goals.
• Stay informed on payments regulations, compliance standards, and industry innovation.
• Collaborate with Risk, Compliance, and Legal to ensure all programs meet regulatory requirements.

Operational & Risk Management

• Participate in third-party risk committees and vendor oversight forums.
• Drive continuous improvement of operational processes, fraud detection, and incident response.
• Proactively identify and mitigate product, technology, or operational risk - interfacing with the Bank's Risk framework.
• Represent the Bank at various community functions
• Participate on Bank task forces and committees as assigned
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Knowledge of financial institution policies and procedures
• Strong knowledge of payment practices and related areas
• Knowledge of department support structures, resources and personnel
• Good sales, organizational, communication and public relations skills particularly in working with documentation that requires special handling
• Strong analytical and interpersonal skills
• Knowledge of credit and lending policies and procedures
• Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly self-motivated
• Superior customer service skills, exceed customers' expectations
• Fluent written and verbal English communication skills
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• BA/BS in Business, Finance, Computer Science, or related.
• 7+ years in financial services, payments, or product management-minimum 3 years in payments/product context.
• Strong project management skills: scheduling, multi-stakeholder coordination, launch oversight.
• Proven vendor relationship and contract management experience.
• Deep knowledge of payment systems: ACH, real-time payments, wire, cards, digital wallets.
• Excellent communication and analytical skills.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.