New 
Customer Service Rep/ Program Specialist
 TEKsystems | |
$21.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Virginia, Virginia Beach | |
 Aug 05, 2025 | |
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Job Title: Program Specialist (Remote - Biogen 1:1 Program)
Location: Remote (Open to candidates across the U.S.) Employment Type: Short-term Contract Shift: To be determined after training; availability required between 8:30 AM - 8:00 PM EST Training Schedule: Initial onboarding (2-2.5 days), followed by approximately 4 weeks of program-specific training. Full attendance during training is essential. Job Overview: Neovance is hiring Program Specialists to support the Biogen 1:1 program. This role serves as a key contact for customers, providing operational and reimbursement support for complex healthcare programs. The Program Specialist helps remove barriers that may prevent patients or providers from accessing necessary therapies. This is a remote, high-volume, customer-facing role that requires initiative, attention to detail, and the ability to work independently in a fast-paced environment. Responsibilities include managing inbound calls, performing accurate data entry, and delivering compassionate customer service. Key Responsibilities: * Serve as a primary contact for patients and providers * Resolve access and reimbursement challenges * Manage a high volume of inbound calls * Accurately enter data into program tracking systems * Communicate clearly and professionally * Work independently and collaboratively Required Qualifications: * Minimum 2 years of customer service experience in healthcare * At least 1 year of call center experience * Experience working effectively in a remote environment * Strong verbal and written communication skills * Familiarity with medical terminology * High attention to detail and accuracy * Demonstrated empathy and patience in customer interactions * Proficiency with technology and software tools Preferred Qualifications: * Experience in major medical or insurance * Familiarity with buy-and-bill or acquisition channels * Experience in insurance benefits verification Compensation & Benefits: * Competitive hourly rate * Benefits available based on assignment and eligibility Additional Information: * Full attendance during training is required * Time off may be limited during the project period to ensure consistent support for patients * Shift assignments will be based on business needs and may vary tJoin a mission-driven team dedicated to helping patients access the therapies they need. Apply today! *Pay and Benefits* The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Aug 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |