Specialist I Learning & Development, Instructional Design

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

Home Office based positions:

Hannaford offers a flexible work environment, with a hybrid work expectation for Home Office based positions of being physically present in the Scarborough Home Office 3 days a week. This expectation serves to nourish our culture, showcase care through flexibility, and strengthen our partnerships.

Position Summary:

This role is responsible for designing effective and engaging learning content and materials that enhances associate skills to drive organizational success. This role will be focused on supporting Learning & Development and Organizational Development (OD) program needs, including but not limited to: content design, LMS platform management, course and program marketing, enrollment and scheduling coordination, booking and onboarding vendors, metrics collection and reporting, and special projects. This role will also be our back-end systems expert, ensuring our platforms are kept up to date, and course content is loaded and maintained appropriately and in alignment with company standards.

Primary Duties & Responsibilities:

• Work closely with the Manager of Learning and Development to develop content that's aligned with Hannaford OD, Learning and Development, and Leadership Development strategies.
• Collaborate with subject-matter experts to ensure accuracy and relevance of content.
• Support administrative functions related to the OD/L&D team, including scheduling, communication to participants, coordinating resources, maintaining learning management systems (Success Factors and SharePoint), booking vendors, coordinating payments, and other administrative activities.
• Liaison with HR team leadership, functional business partners, and other stakeholders to identify needs and align program content design to learning objectives.
• Utilize adult learning and instructional design principles to design and develop effective, engaging, interactive L&D and OD content that meets the needs of diverse learners.
• Stay up-to-date with the latest trends and best practices in digital learning and development.
• Explore/evaluate current & emerging digital learning tools & platforms to enhance our offerings.
• Develop communications and tutorials for associates to best access and engage with our various offerings across OD and L&D. Responsible for the creation of quarterly newsletters and any associate-facing program marketing materials, with support from our marketing partners.
• Maintain and update LMS with current learning and development materials and records.
• Track and report on metrics, including training attendance, completion rates, and feedback.

Qualifications and Experience:

• Bachelor's degree in Education, Instructional Design, Educational Technology, or related field.
• 1-3+ years of experience in instructional design, corporate training, or a similar role.
• Strong understanding of digital learning platforms, tools, and technologies.
• Exceptional communication and interpersonal skills.

Preferred:

• 1-3+ Learning and Development experience is preferred.
• Experience with Success Factors, SharePoint, or similar tools and platforms.
• Experience with Rise Articulate preferred.

Skills and Abilities:

• Established and experienced in content creation and graphic design skills.
• Ability to work collaboratively with cross-functional teams.
• Strong project management and organizational skills.
• Presentation and persuasion skills.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to work effectively and efficiently in a hybrid work environment.
• Proven ability to manage a variety of competing priorities to successful outcomes.
• Ability to analyze and synthesize data from a variety of quantitative and qualitative resources to provide key data points, feedback, and insights to the OD and L&D team on various programs.
• Ability to simplify & translate complex knowledge into information that can be easily understood.
• Proven ability to adapt and flex to meet evolving organizational and business needs.
• Proven ability to take direction as well as take initiative to achieve desired outcomes.
• Tech savvy; ability to learn and adopt new technology; ability to effectively problem solve.
• Effective time-management skills and ability to effectively and continuously prioritize.
• Exemplary professionalism, diplomacy, collaboration, and respect for others.
• Exceptional work ethic and commitment to high standards and quality of work.
• Cultural and ethical champion, embracing and representing company values.
• Receptiveness to coaching and feedback, and a growth mindset.

The Salary Range for this Position is $63,440 - $95,160.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.