Long-term Internship - Customer Operations

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Job Description:

Airbus Helicopters is looking for an Long-term Intern to join our Customer Material Operations Center based in Grand Prairie, TX.

The Customer Material Operations Center (CMOC) inputs / handles orders and inside sales of new spares, exchanges, and rental tools for Airbus Helicopters Inc. Support and Services organization. The intern will help the department process orders and data entry in SAP and other systems, for both the AOG (Aircraft On Ground) and Regional teams, create and process reports, and as well as other transverse operational tasks The Intern will also perform a variety of routine clerical tasks and duties such as preparation of documents and records in accordance with detailed instructions or standard practices. The CMOC handles around 100.000 order lines a year, supporting more than 3.000 Helicopters flying in the USA.

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mentality. What we do is so much more than distribution, support and service; we deliver excellence when it's needed and where it's needed, so people all over the world can connect.

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

• Receive customer orders via email, eOrdering, phone or fax.

• Interpret orders on receipt and key entry accordingly.

• Administer necessary forms and documents for rentals, exchanges, and Power by the Hour orders.

• Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.

• Periodically analyse and monitor customer sales activity for trends and advise management accordingly.

• Daily management of ZSDTRP, ZERP and webMRO reports.

• Record and log customer complaints.

• Chase log card reports for AOG and non AOG orders.

• Check OTR6 ZSD report to ensure ZAE1 have a CDD on line item 1000.

• Support on OTR5b CRD management in SAP using FIORI reports to correct lines.

• Support the CMOC team on the ZSD yellows and whites management.

• Support the business on Tariff related topics, analysis and reports.

• Support OTR5b protection by adding CRD at the PLT for all PD parts.

• Log or perform clerical duties as needed

• Work closely with Sr. Director and Sr. Manager Customer Support, Business Systems Manager and Customer Support Management Team members on regular tasks

• Learn the basic tasks of the CSR duties.

• Attend meetings as assigned. Report vital information to management as needed

• Enhance the CMOC internal Gsite (develop new features, new design...)

• Create new application for the CMOC team using Gemini AI

• Must be located in the DFW Metro area for the duration of the internship.

• High school diploma and currently enrolled in a Bachelor Degree program in Business, Engineering, Supply Chain management, Quality/ Lean management, Aerospace or equivalent degree program.

• Knowledge in SAP or equivalent ERP, preferred..

• 2 years' experience using Microsoft Office Suite or G Suite, preferred

• Worked with Quality Management Systems before, preferred.

• Worked in Supply Chain environment involving customer support, preferred.

• Able to communicate professionally, both orally and in writing in English, French or German is a plus.

• Microsoft Office Suite or Google G Suite proficient; (Visio, Excel, Word, Power point...)

• Advanced skills in Microsoft Excel and Google Sheets

• Interpersonal Skills.

• Authorized to Work in the US without current or future need for sponsorship

Physical Requirements:

• Onsite or remote: 100% onsite daily

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. - Daily

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. - Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. - Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools - Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. - Daily

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. - Daily

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. - Weekly

• Sitting: able to sit for long periods of time in meetings, working on computer. - Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor.=Daily

• Travel: able to travel independently and at short notice. 0%

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.- Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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