Customer Relationship Management (CRM) Administrator - Enrollment Management

The Department of Enrollment Management at West Virginia University is currently accepting applications for a Customer Relationship Management (CRM) Administrator.

About the Opportunity

This Customer Relationship Management (CRM) Administrator will be responsible for configuring, maintaining, and administering Customer Relationship Management (CRM) systems using the Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud, Education Cloud, and Marketing Cloud in Morgantown, WV.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do:

• Develop and implement CRM-based solutions
• Install and configure applications from the Salesforce AppExchange
• Create and manage user roles, profiles, permissions, sharing rules, field-level security, data mapping, and page layouts
• Perform data management including data migration, deduplication, recovery, and quality assurance
• Develop reports and dashboards
• Conduct testing and validation of internal and vendor-supplied code
• Assist with code migration and release management
• Follow university protocols for data security, system backups, and system audits
• Maintain system documentation
• Collaborate with other departments on technical requirements and project implementation
• Utilize third-party applications and tools such as, Conga Composer, DemandTools, Rollup Helper, Informatica Cloud, and Axiom
• No travel required - telecommuting permitted

Application Instructions

Please apply online by filling out the application through WVU Careers by Thursday, August 21st at 11:59pm EST. Your application should include an updated resume profile and/or resume document.

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or Information Systems
• A minimum of four (4) years of experience in CRM application administration using Salesforce
• A minimum of two (2) years of experience in the following:
  
  
  
  • Working with software integrations using ETL tools such as Informatica Cloud or Axiom
  • Using CRM-related applications such as Conga Composer, DemandTools, and Telemarketing tools within Salesforce
  
  
  
  
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.