New

Guest Experience Specialist

Marvin

parental leave, paid holidays, 401(k), profit sharing

United States, Massachusetts, Boston

Aug 12, 2025

Guest Experience Specialist

ID

2025-7241

Department

Marketing

Position Type

Regular

Location

US-MA-Boston

Job Overview

The Guest Experience Specialist serves as the professional face and first impression of Marvin at 7 Tide, responsible for delivering a premium, service-driven experience that aligns with Marvin's values. This role requires proactive decision making, operational oversight, and the ability to manage priorities with minimal supervision. The specialist introduces guests to the experience center's services, foster meaningful interactions, and ensure the facility functions seamlessly to support client engagement, brand representation and business development efforts.

Highlights of your role

Serve as the lead coordinator for guest engagement, ensuring each visitor experience reflects the Marvin brand, our quality, and values

Independently manage and maintain the master schedule for all engagements, making real time decisions on appointment logistics, availability, capacity and adequate accommodations.
Act as the primary point of contact for guests, architects, designers, and internal teams, demonstrating comprehensive knowledge of Marvin at 7 Tide's offerings and the customer journey.
Apply working knowledge of Marvin's sales, marketing and service channels to route inquires and support referrals to the appropriate internal teams
Apply working knowledge of Marvin's dealer channel network and use judgement on when to route inquiries to retail versus Marvin at 7 Tide
Oversee the functionality of all in-house technology, managing troubleshooting and internal and external vendors independently.
Lead operational readiness, conducting regular audits and implementing systems to ensure the space remains clean, welcoming, and functional
Manage and maintain inventory of sales enablement tools such as samples, literature, hospitality items, office supplies, ensuring alignment with upcoming events and client needs
Maintain and evolve internal operating procedures in an effort to continuously improve and make more efficient.
Collaborate with the broader sales and marketing teams to activate programs that help elevate the brand and improve customer engagement
Lead planning and execution for on site events, tours and consultations, collaborating with management, Brand Ambassadors and external vendors.

You're a good fit if you have (or if you can)

You take pride in creating thoughtful, high touch guest experiences and understand the value of a strong first impression
You are detail-oriented, organized, and enjoy managing logistics and bringing structure to operations
You're proactive and resourceful - you take initiative and follow through without waiting for direction
You're a clear and confident communicator and comfortable interacting with guests
You lead with empathy - you listen carefully and anticipate others' needs, adapting your approach to create a welcoming, inclusive environment.
You thrive in environments where hospitality, design and brand storytelling intersect
You embody professionalism and represent the brand with integrity and care
Bachelor's degree in marketing, communications, hospitality, business, or related field preferred or equivalent experience
3-5 years experience in client services, operations, high-end retail/showroom, hospitality, service or marketing environments

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing - recognizing everyone's contribution to Marvin's success
Giving at Marvin - participate in organized volunteer opportunities
Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation

$28 - $35 / hour