Vendor Management Lead - Hybrid

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Vendor Management Lead is responsible for overseeing the Strategic Managed Services contract with Genpact and other EBO service providers. This includes leveraging process, tools, and "one team" to create and maximize business value from our relationship by focusing on specific core responsibilities including: commercial and contract management, service performance management, and relationship management

What you'll do

• Develop and manage vendor relationships through activities such as vendor on-boarding, vendor communication, vendor performance tracking including monitoring Service Level Agreements, and ensuring contract execution.
• Provides key expertise to assist in supplier oversight, such as:
• Service level agreement monitoring
• Pricing negotiations, methods, and practices
• Contract management (including change requests, SOWs, contract assessments)
• Formal Issues and Disputes Management
• Supplier risk review & perform key risk mitigation
• Administration of the legal contract with Supplier
• Facilitates Supplier governance activity (i.e. business review meetings with CDW leaders)
• Consults on contractual implications from vendor performance issues
• Supports/oversee effective transition of activities with limited business disruption
• Aggregates information regarding the delivery of services
• Commercial Management
• Monitors the total investment over time including volume commitments, recurring costs, hard and soft-dollar savings, financial commitments
• Facilitates monthly close process, financial review, and budgeting
• Leads any contractual required compliance requirements, including annual review of CSL/KPI measures, BCP planning, etc.
• Oversight and tracking of all Supplier resources, rates, and any other related resource costs (i.e. software licenses)
• Assists in onboarding Supplier resources, including support of obtaining CDW systems access as applicable by process area
• Co-Innovation Fund or related transformation funding oversight of commitments, spending, and tracking of benefits
• Develop and define a differentiated interaction model with various vendor segments
• Work closely with cross-functional teams to resolve Supplier issues, get feedback on Supplier performance

What we expect of you

• Bachelor's degree and 7+ years of experience in vendor management, procurement management, contract management, IT service management, strategic sourcing or operations management.
• Excellent written and verbal communication skills.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of risk management and risk assessment principles
• Strong business acumen, with a solid track record of delivering results
• Effective communication and interpersonal skills, with the ability to build and maintain trusting relationships with internal and external stakeholders
• Ability to influence and lead those you do not directly manage
• Has a growth mindset regarding change - embracing change to improve the organization
• Acts as a supportive change agent and plans/participates in communication planning as applicable
• Demonstrate empathy, build trust, and create a positive and supportive work environment. Experience resolving conflict and managing diverse perspectives
• Experience with e-procurement systems, vendor risk management, regulated industries, or PMP certification is aplus.

Pay range: $ 140,000 - $ 194,400 depending on experience and skill set
Annual bonus target of 15% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.