Senior Program Manager, Experience, Innovation & Technology

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Job Details:

The Senior Program Manager, Experience, Innovation & Technology is expected to lead a critical workstream within a major hospital construction initiative. This position is responsible for translating innovative concepts into actionable strategies that integrate smart technology, digital systems, research, and human-centered design into a next-generation academic medical center. Reporting to senior leadership, the Program Manager will drive execution across design, construction, IT, and clinical operations, serving as the primary lead for a future-focused hospital build program.

Translates Visionary Roadmaps into Executable Plans

• Converts strategic concepts into actionable project plans across design, construction, IT, operations, and patient experience.

• Defines scope, milestones, and deliverables for innovation workstreams.

• Aligns execution plans with institutional goals and regulatory requirements.

• Establishes governance structures and accountability frameworks.

• Tracks progress and adjusts plans dynamically.

Frames and Drives Innovation Components

• Leads the conceptualization and integration of smart rooms, embedded research, robotics, and hybrid care models.

• Identifies emerging technologies and evaluates their application in the hospital environment.

• Develops implementation strategies for digital navigation, command centers, and automated workflows.

• Ensures innovation is embedded from design through activation.

• Balances ambition with feasibility and operational readiness.

Collaborates Across Disciplines to Ensure Alignment and Momentum

• Partners with the CTO, clinical leaders, facilities, and external vendors.

• Facilitates cross-functional workgroups and decision-making forums.

• Builds consensus and resolves conflicts across stakeholder groups.

• Maintains momentum through clear communication and shared goals.

• Ensures alignment between innovation, clinical operations, and infrastructure.

Leads Financial Modeling and Program Integration

• Develops cost/benefit models for innovation components.

• Integrates financial analysis into program budgeting and resource planning.

• Identifies funding opportunities and cost-saving strategies.

• Supports risk mitigation through scenario planning and forecasting.

• Communicates financial implications to executive leadership.

Champions User-Centered and Future-Ready Design

• Advocates for environments that prioritize patient, provider, and learner experience.

• Applies human-centered design principles to space and technology planning.

• Ensures flexibility, accessibility, and adaptability in design.

• Incorporates simulation, research, and education needs.

• Aligns design with sustainability and digital transformation goals.

Navigates Ambiguity and Leads Decisively

• Makes informed decisions in the absence of complete information.

• Maintains clarity and direction in complex, evolving environments.

• Encourages experimentation and iterative development.

• Provides stability and confidence during uncertainty.

• Acts proactively without waiting for direction.

Marginal or Periodic Functions

• Participates in academic and industry forums on healthcare innovation and design.

• Supports grant writing and philanthropic engagement for innovation funding.

• Conducts post-occupancy evaluations and continuous improvement initiatives.

• Contributes to institutional strategic planning and visioning efforts.

KNOWLEDGE/SKILLS/ABILITIES

Strategic Agility

• Frames long-term innovation strategies.

• Anticipates technology shifts and healthcare trends.

• Aligns short-term actions with long-term vision.

Innovation Management

• Encourages experimentation and iteration.

• Selects and scales high-impact innovations.

• Balances novelty with feasibility.

Dealing with Ambiguity

• Leads confidently amid uncertainty.

• Makes timely decisions with incomplete data.

• Adjusts plans dynamically.

Technical Learning

• Understands emerging technologies rapidly.

• Translates technical concepts for a variety of audiences.

• Applies new knowledge to solve problems.

Building Effective Teams

• Builds trust across disciplines.

• Encourages shared ownership.

• Resolves conflicts constructively.

Customer Focus

• Designs with patients and providers in mind.

• Gathers and integrates user feedback.

• Advocates for experience-driven solutions.

• Bachelor's degree in Information Systems, Engineering, Healthcare Administration, or related field.

• 7+ years leading complex, large scale, and innovative projects in healthcare, technology, or related industries.

• Demonstrated success managing multidisciplinary innovation initiatives with significant stakeholder coordination

• Technologically savvy with a lifelong learner mindset and the ability to quickly understand new and emerging systems.

• Strong communication skills and technical fluency across engineering, clinical, operational, and executive stakeholders.

• Familiarity with hospital technologies such as Epic, RTLS, AV systems, and building automation, though deep specialization is not required.

• Relevant education and experience may be substituted as appropriate.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required:

• PMP certification or equivalent.

• Master's degree in Healthcare IT, Engineering, Architecture, or Business.

• Experience with advanced technologies including robotics, biomedical systems, digital experience platforms, and intelligent infrastructure

• Proficient in designing and planning high-tech facilities, ensuring seamless integration of advanced technologies, optimized workflows, and compliance with regulatory standards to support cutting-edge healthcare and research environments.

• Strong knowledge of academic medicine, clinical research, and simulation, enabling the design of environments that enhance education, training, and scientific advancement in healthcare settings.

OPEN

• Standard office equipment.

• Repetitive use of a keyboard.

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.