D2C Sales and Service Representative

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you'll be:

Remote role!

All About the Role:

We're looking for a motivated Consumer Sales & Service Representative to join our team and help us "Shape Living for the Better." In this role, you'll be the first point of contact for consumers across phone, chat, and email, guiding them through purchases, answering questions, resolving issues, and building loyalty. You'll play a key part in driving sales of appliances, service agreements, and accessories while delivering effortless, positive experiences for every customer. Success in this role requires the ability to adapt to change, take initiative, and thrive in a fast-paced environment.

Key Responsibilities:

• Qualify consumers, generate interest, and close sales of appliances, accessories, consumables, and service agreements
• Provide support across multiple channels (phone, email, chat), delivering exceptional service and solutions
• Manage and track consumer orders from placement through fulfillment, proactively resolving issues
• Strive to exceed revenue, sales, and service performance goals
• Leverage consumer insights to recommend improvements and support continuous innovation
• Assist consumers with website navigation, order placement, and product/service questions
• Maintain accurate documentation for procedures, escalations, returns, and exchanges
• Share best practices and successful selling techniques with colleagues to strengthen team performance

Minimum Qualifications

• High school diploma or GED
• 2+ years of experience in customer service, consumer goods sales, or related field
• Strong interpersonal, listening, and selling skills with excellent verbal and written communication
• Proficiency with Microsoft Office (Word, Excel, Outlook; PowerPoint a plus)
• Ability to multitask across systems (SAP or similar), adapt to change, and take initiative in a fast-paced environment

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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