Student Success Advisor

Job Overview:

As a Student Success Advisor, you'll be the consistent, caring touchpoint for a caseload of students and families throughout the academic year. Your mission is to guide, motivate, and mentor learners to stay engaged and on track-while ensuring their families feel supported, informed, and equipped to navigate virtual schooling successfully. You are part coach, part advocate, and fully invested in helping students reach their full potential. Your main accountability will be the retention of the students and families we serve.

Job Responsibilities:

1. Student Mentorship & Support

• Build supportive relationships with students and their families through regular one-on-one check-ins.

• Help students set academic, personal, and future-focused goals-and hold them accountable to their progress.

• Identify signs of disengagement or distress and intervene with empathy, resources, or referrals as needed.

• Coach students on time management, motivation, study skills, and digital learning habits.

• Foster a sense of belonging by encouraging participation in community events and student life activities.

2. Family Engagement

• Serve as a reliable liaison for parents and caregivers, answering questions and providing timely updates.

• Offer guidance to families on how to support their child's learning journey in a virtual environment.

• Celebrate student wins with families and help troubleshoot challenges together.

3. Re-enrollment & Retention

• Support families through the re-enrollment process and encourage ongoing commitment to the school.

• Track and report on student engagement, satisfaction, and retention metrics.

4. Collaboration & Communication

• Communicate regularly with instructors, counselors, and administrators to provide holistic student support.

• Maintain thorough documentation of student interactions, goals, interventions, and outcomes.

• Advocate for students' needs and help connect them to additional services when appropriate.

Job Requirements:

• Bachelor's degree in Education, Counseling, Psychology, or a related field (Master's degree a plus).

• 3+ years of experience in student advising, coaching, or academic support-ideally in a virtual setting.

• Proven understanding of adolescent development and family dynamics.

• High emotional intelligence, effective listening skills, and a solutions-focused mindset.

• Proficiency in using digital communication tools and learning platforms.

• Cultural aptitude and a commitment to fostering inclusive, equitable experiences for all learners.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.