QA Training Specialist - Group Benefits - Remote

We're looking for a QA Training Specialist to join the Benefits Division at Symetra!

About the role

We're seeking a detail-oriented QA Training Specialist with strong experience in group benefits-including STD, LTD, FMLA, Supplemental Health, Life, and LWOP-to support quality assurance and training efforts across our Group Benefits Claims teams. This role ensures operational excellence through coaching, training, and process improvement.

What you will do

• Conduct quality reviews of claims and transactions to ensure accuracy, compliance, and adherence to best practices
• Deliver constructive feedback and coaching to team members
• Develop and coordinate on training programs for new hires and ongoing learning initiatives
• Identify skill gaps and recommend performance solutions
• Collaborate with practices, leadership, and cross-functional teams to support service delivery
• Participate in audits, projects, and assist with production work during peak periods

Why work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Director Underwriting

"All I can say and I do say it often to friends and colleagues.. Symetra is the best place I have ever worked for!!!!!" - Lisa F., Sr. Auditor, Trainer

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $26.30 - $43.87 plus eligibility for annual bonus program

Who You Are

• High school diploma required; bachelor's degree preferred
• 3+ years of experience in group benefits (STD, LTD, FMLA, Life, LWOP, and/or Supplemental Health)
• Strong communication, analytical, and presentation skills
• Proficiency in the Microsoft Office suite of programs required
• Ability to multitask, manage deadlines, and think critically
• Self-motivated and works well independently
• Naturally curious and creative thinker

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

#LI-NW1

#LI-Remote