Maintenance Coordinator

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

Job Description

Essential Duties and Responsibilities:

Essential duties and responsibilities include the following but are not limited to the job specifications contained herein.Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Coordinate with residents and vendors to schedule and complete all maintenance and repair requests efficiently.
• Submit and update Works Orders to vendors according to standard workflows, ensuring a seamless and documented process.
• Oversee all maintenance and repair projects on occupied homes from initiation to completion, ensuring quality control.
• Maintain daily records and monitor maintenance status to proactively manage the workload and pipeline.
• Communicate proactively with residents and vendors through to the completion of all work to manage expectations.
• Strategically manage and maintain an acceptable level of open work orders within your market.
• Negotiate bids to reduce costs while maintaining quality
• Review and approve all invoices submitted within established approval levels for financial accuracy.
• Manage vendor relations and performance with our Vendor Specialists to ensure customer satisfaction

Qualifications:

• Excellent written and verbal communication abilities

• Strong typing skills

• Proven ability to multi-task

• Problem-solving experience is a plus

Minimum Requirements:

• High school diploma or GED

• Prior customer service experience

• Excellent attention to detail

Preferred Attributes:

• Knowledge of Yardi

• Prior Maintenance experience preferred

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.