Customer Success Manager

Your Title: Customer Success Manager

Location: Remote-based with USA

Our Department: Customer Success, Trimble Transportation

Do you love working with customers and want to play a role in them experiencing high levels of success when using our products and solutions?

What You Will Do

Customer Success Managers are responsible for ensuring Trimble Transportation customer's have an incredible experience while achieving their desired objectives. Customer Success Managers build thriving partnerships with our clients, aligning customer business goals to an approach that maximizes value realization from Trimble Transportation products and solutions. The Customer Success role ensures high customer satisfaction levels, successful engagement with our products, increased retention and growth, while monitoring health and risk factors to ensure a strong partnership between customer and Trimble Transportation. Responsibilities include:

• Establish proactive and strategic relationships with customers to understand, document and align client strategies and business outcomes.

• Create and execute on Customer Success plans and Business Reviews with assigned portfolio of customers

• Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities

• Monitor customer health and churn risk; run point on ensuring gaps are being addressed by the appropriate stakeholders internally to mitigate low health and/or at risk customers.

• Utilize influence in both advocating for customers internally as well partnering with customers to change or adopt new business practices

• Manage the customer experience, collaborating with internal teams and resources to ensure clients' progress towards achieving their goals.

• Be an internal advocate of the Customer Success philosophy and Customer Journey with Trimble Transportation and ensure it permeates across the organization

• Ensure portfolio of accounts are renewal ready while driving expansion.

• Responsive to customer contact via phone, email and internal communication tools

• Travel on demand (up to 15%)

What Skills & Experience You Should Bring

• Bachelor's Degree or 5+ years' of progressive experience in customer success, account management, customer operations, client services or program management in a client facing capacity, with direct accountability for retention and expansion of customer accounts

• Strong consultative, presentation and relationship skills

• Excellent written and verbal communication skills

• Excellent organizational skills and experience managing competing priorities

• Experience working with Executive and C-Level Teams.

• Ability to facilitate and work cross-functionally with internal teams.

• Experience with Google Suite, Salesforce

Preferred Skills

• Industry recognized Customer Success certification

• Experience utilizing a Customer Success platform (Gainsight, Totango, etc)

• Demonstrated understanding of transportation best practices

• Project management experience

• Prior experience with data modeling and predictive analytics

Compensation

Target salary range: $80,000 - $90,000. The final offer will be based on the candidate's skills.

Our Company

Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise and visibility solutions that operate their businesses more efficiently. As the leading provider of Transportation, Asset, and Fleet Management software, we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimble's Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.