Associate Sales Engineer - Aurora, Ohio

Who is Pyrotek? Pyrotek is the most successful global industrial company you've never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

The role of the Associate Sales Engineer will be to support revenue growth by selling a portfolio of consumables, equipment, and technical services to clients in the aluminum industry while concurrently building technical expertise, expanding product knowledge, and developing strong sales capabilities under the mentorship of experienced Sales Team personnel.

This position will be full time remote, with 50% travel. The ideal candidate will reside within reasonable commuting distance to the Aurora, OH plant, or reside in the Columbus, OH area.

The responsibilities of this role will be:

• Manage and grow assigned sales territory accounts, by:
  • Creating a mutually beneficial working relationship with customers that continuously meets/exceeds expectations.
  • Proactively identifying decision makers for initiating the sales process.
  • Effectively negotiating pricing, minimum order quantities, and supply agreements with customers, and communicating changes internally for customer demands.
  • Promptly providing technical support and resolutions to customers; and collaborating internally as needed.
  • Soliciting sales of new or additional products, preparing pricing, and presenting quotations.
  • Continuously maintaining awareness of competitors' activities and employing counter measures to beat or contain competitor efforts.
  • Prospecting new customers, preparing pricing, and presenting quotations.
  • Correctly developing and preparing customer purchase agreements and submitting to Supply Chain personnel for final review prior to customer signing. At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
  • Assisting as needed to resolve customer accounts receivable issues.
  • Presenting internal and customer technical presentations, as requested.
  • Meeting/exceeding sales and gross profit targets.
  • Actively strategizing with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned sales accounts and products, by:
  • Regularly visiting customers at their facilities with the purpose of building customer rapport, performing training, and/or selling products and services.
  • Gathering data, drafting and pricing quotes, and preparing reports and/or presentations.
  • Setting final new prices, margins, and quotations within company pricing guidelines for new products or services.
  • Appropriately fielding customer calls, handling orders, and responding to customer inquiries in a timely and efficient manner.
  • Partnering with customer service, operations, and supply chain to ensure order fulfilment expectations are met.
  • Fielding and resolving customer complaints concerning billing or products and documenting accordingly and timely by utilizing the CRM to initiate RMA's/customer credits for approval.
  • Researching and addressing all customer problems and requests, including defining best products as a solution.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.

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Education/Experience

Bachelor's degree in business, engineering or related technical discipline, plus two (2) years of project and/or operations experience in manufacturing, industrial sales, or customer-facing role, preferably within the aluminum industry; or equivalent combination of education and experience.

Knowledge/Skills/Abilities

Technical Skills. Demonstrated ability to understand and clearly communicate product features, specifications, and value propositions to customers across technical and non-technical audiences. Capable of interpreting and generating technical drawings, schematics, and layout designs to support solution development. Experienced in translating customer specifications into customized proposals, including feasibility assessments and ROI calculations. Ability to apply foundational math concepts such as algebra and geometry to calculate dimensions, percentages, area, circumference, and volume for product fit and performance.

Computer/Applications Skills. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation, reporting, and presentations. Familiar with Customer Relationship Management (CRM) platforms, video conferencing tools, instant messaging apps, and ERP or Order Management Systems used for inventory, pricing, and order tracking.

Travel. Ability to travel domestically and internationally, by land and air, up to 50%. Must possess and maintain a valid U.S. driver's license and passport to support domestic and international travel requirements. Ability to maintain compliance with Pyrotek's Vehicle Reimbursement Program, including but not limited to unrestricted driver's license, motor vehicle record (MVR) requirements, passenger vehicle requirements, and insurance requirements.

Physical/Sensory Requirements

The following physical activities described here are representative of those required by a team member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally, operate a motor vehicle in accordance with safety and traffic regulations, and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment

Generally, work within an office and manufacturing environment. While/if working remotely, must establish and maintain a dedicated, distraction-free home office environment that supports productivity and confidentiality, and must maintain reliable connectivity for business purposes. While working in a manufacturing environment, there may be exposure to fumes or airborne particles, varying temperatures, molten metal, a moderate level of noise, mechanical parts, and moving industrial vehicles. Personal Protective Equipment (PPE) such as approved footwear, respirators, and safety glasses/goggles may be required.

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Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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