GENERAL SUMMARY: The Application Administrator will serve as the internal champion and subject matter expert for the Zycus Source-to-Pay (S2P) platform at HAP. This role focuses on supporting business users, maintaining system configurations, and driving adoption of Zycus modules including eProcurement, Invoicing, iSupplier, iContract, iRisk, iRequest, and Merlin AI tools. PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Support day-to-day use of Zycus modules by internal users, including user access, approval workflows, and metadata updates.
- Coordinate with Procurement, Finance, Legal, Vendor Management, and Accounts Payable teams to align system configurations with business policies.
- Serve as the first point of contact for user questions and issues, escalating to Zycus support as needed.
- Monitor system performance and coordinate with Zycus support for issue resolution.
- Conduct training sessions and maintain user documentation for new features and onboarding.
- Develop and deliver training materials and sessions for new users or when new features are rolled out.
- Participate in weekly status meetings and quarterly steering committees to report on system performance and adoption.
- Monitor data integrations with Oracle ERP and HR systems, collaborating with IT and Zycus to resolve issues.
- Ensure data integrity and accuracy across supplier records, contracts, and transactions.
- Generate and analyze reports to support compliance, audit, and performance tracking.
- Maintain up-to-date documentation on system configurations, processes, and best practices.
- Support continuous improvement by gathering user feedback and proposing enhancements.
- Ensure compliance with HAP's data governance and audit policies.
- Participate in ongoing enhancements, upgrades, and module rollouts.
- Coordinate testing and validation of new features or configurations.
- Maintain and update approval workflows, templates, and business rules.
- Work on maintenance of the Zycus system including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up and testing support.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree in Business Administration (or similar), Supply Chain, Information Systems, Computer Science, or related field or five plus (5+) years of vendor management experience.
- Minimum of five (5) years of experience in procurement, finance systems, or enterprise software administration.
- Experience with enterprise software systems, preferably in procurement or finance environments.
- Experience with Zycus or similar platforms (e.g., Coupa, Ariba, Jaggaer, Ivalua) is strongly preferred.
- Experience in the following Zycus modules is strongly preferred: iContract, iSupplier, iRequest, eProc, eInvoice, and iRisk.
- Familiarity with procurement processes, contract lifecycle management, or supplier onboarding is a plus.
- Experience with system configuration, user support, and training delivery.
- Familiarity with project management methodologies like Agile or Waterfall is a plus.
- Understanding of data integrations or SSO (e.g., SAML 2.0) is a plus, but not mandatory.
- Demonstrated ability to learn new systems and processes quickly.
- Strong communication and problem-solving skills.
CERTIFICATIONS/LICENSURES REQUIRED:
- Zycus certification or training (if available). Certification can be obtained post selection.
- Experience in the following Zycus modules is strongly preferred: iContract, iSupplier, iRequest, eProc, eInvoice, and iRisk.
Additional Information
- Organization: HAP (Health Alliance Plan)
- Department: Vendor Operations Mgmt
- Henry Ford Health Location: HAP (Health Alliance Plan)
- Shift: Day Job
- Union Code: Not Applicable
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Henry Ford Health System
Aug 20, 2025