Participant Navigator

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As the Participant Navigator, you will be the first point of contact for Healthy Brain Network research participants and their families. You will greet visitors, answer and direct phone calls, manage the reception area, and maintain office calendars. Furthermore, you will schedule and confirm participant appointments, tracking key study data related to enrollment and retention, and facilitate smooth participant flow by providing clear assistance throughout their visit.

Reporting to the Site Operations Manager, this is a full-time, non-exempt and hybrid (4 days in office, 1 day remote) position.

You Will:

• Facilitate participant flow by greeting them upon arrival and ensuring clear communication throughout the entire visit while ensuring a high-quality participant experience during their visits.
• Answer, screen, and forward in-person, phone, or electronic inquiries.
• Schedule participant appointments and enter relevant information into a computerized scheduler.
• Track and manage key data associated with study goals (e.g. enrollment, cancelations, study drop-out).
• Manage reception/waiting areas of the study site, including office opening and closing procedures.
• Ensure the protection of personal and sensitive information collected from participants.
• Support research staff with data collection, including enrollment, administration of surveys, and supporting families between appointments.

You Have:

• High school diploma or equivalent and at least 2+ years of relevant experience.
• Prior experience working in settings with children, adolescents, and families and/or clinical populations.

Our Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at hr@childmind.org

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.