Customer Service Lead
 Lowell General Hospital | |
tuition reimbursement, 403(b)
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 United States, Massachusetts, Lowell | |
 Aug 21, 2025 | |
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Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. We Are Seeking a Full-time Customer Service Lead for Our Service Response Center. Apply Today To Learn More!!!Why Join Us? At Tufts Medicine - Lowell General Hospital, we're more than a health system - we're a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. Our Environmental Services Workers are a critical part of our team and our hospital. Lowell General Hospital is a great place to work - with a family friendly culture, competitive salaries, and great benefits . If that excites you, then you belong with us. What We Offer Competitive salaries & benefits that start on day one 403(b) retirement with company match Tuition reimbursement Free on-campus parking Career growth opportunities Guaranteed hours and set schedule Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA Hours: 40 Hours - 11:00am - 7:30pm - Every other weekend (Sat-Sun) and every other holiday is required with pay differentials Job Overview This position is responsible for quality service excellence audits, monthly equipment and safety inspections, inter-department customer relations (SRC ASCOM) and supervision of Service Tracking to maintain inpatient testing flow. This position will also perform various other tasks to aid the shift they are assigned to by the ES department. Including covering shift positions when the department has scheduling constraints. Minimum Qualifications 1. High School Diploma or Equivalent. 2. One (1) year of related experience. Duties and Responsibilities The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Performs beginning and end of shift lead checklist and completes equipment rounding. 2. Carries the Transport Lead Ascom and Service Tracking alert pager to support patient flow. 3. Ensures the IVR phone system is followed by shift staff when taking requests from Service Tracking. 4. Performs monthly safety and equipment inspections to maintain compliance with regulatory standards. (TJC, DPH, IC). 5. Supports Management with department process improvement projects and initiatives. 6. Performs monthly Quality Service Excellence Audits. 7. Performs daily transport walk log inspections and maintains documents on file. 8. Analyzes Service Tracking patient flow daily and prioritizes requests based on SLA's. 9. Participates in ES/Transport Monthly Safety Committee. 10. Coordinates and follows up on Transport equipment repairs with Facilities/BioMed to ensure Environment of Care readiness. About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. Magnet Designation Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org. | |