New

Community Solutions Technical Support Representative

Charter Communications
United States, New York, Buffalo
Aug 21, 2025
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to be the hero who ensures seamless connectivity for our community? As a Community Solutions Repair Representative at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet, and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community. What our Community Solutions Repair Representatives Enjoy Most About the Role Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps. Providing quality service in account activation, maintenance, billing, problem solving, and troubleshooting for Video, Internet and Voice services. Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders. Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary. Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes. Working Conditions Normal office conditions with various schedules, including holidays. Required Qualifications Education High school diploma or equivalent Experience 1+ years in cable operations or telecommunications call centers Technical Skills Proficiency with PCs, Microsoft Office Suite, and intranet navigation Knowledge of billing systems and troubleshooting for Video, Internet, and Voice services Skills & Abilities Strong verbal and written communication Complex problem-solving and follow-up skills Attention to detail and excellent customer service Positive phone demeanor Ability to train and guide other representatives Knowledge of Bulk/MDU offerings, technical requirements, and billing Preferred Qualifications 1+ years of experience in customer service or technical support COP150 2025-60055 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.