Senior Health Information Technician

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

The Senior Health Information Technician is responsible for securing, organizing, and managing health information data, ensuring the highest quality of accuracy, accessibility, and security is maintained at all times. This role utilizes various classification systems to code and categorize patient information for databases and registries and maintains the patient's electronic health record in a manner consistent with all applicable medical, administrative, ethical, legal, and regulatory requirements. The role provides direct support to the Health Information Manager in overseeing the daily productivity, efficiency, and effectiveness of operations within the department.

"Most Admired Companies of 2023"as awarded by AZ Big Media

• Protect the security of medical records to ensure that confidentiality is maintained through HIM best practice processes and HIPAA-compliant EHR security configurations.
• Release information to persons, and agencies according to regulatory requirements and best practices.
• Process and prepare business and government forms, including but not limited to subpoenas, medical determination forms, legal court documents, etc.
• Respond to HIM service requests, emails, faxes, and phone calls appropriately and timely manner. Prepare HIM reports, narrative reports, and graphic presentations of information on SLAs and HIM metrics.
• Provides oversight for HIM service requests, triage of tickets, serving as primary contact for all HIM related service requests, questions, or concerns from clinical staff; responsible for assigning requests to technicians as applicable.
• Recommend process changes to increase efficiency and reduce waste during processes related to department operations to the HIM Manager and clinical staff as applicable.
• Assist the HIM Manager with oversight of productivity and performance metrics through the use of reporting, dashboards, concurrent review, and quality assurance activities.
• Assist the HIM Manager with daily assignment of duties related to release of information requests, service desk tickets, and other department tasks as assigned.
• Act in the HIM Manager's stead as needed, in all department and company meetings. Responsible for drafting agendas and meeting minutes for all department meetings.
• Assist the HIM Manager with oversight and organization related to workflow schedules, providing oversight for on call coverage, phone and email coverage schedules; alerts the HIM manager when problems or needs arise related to these.
• Answering the department phone line to assist patients, requesters, and other departments
• Evaluating information to determine compliance with standards - using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, and standards.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone and electronic means; Developing constructive and cooperative relationships with others

Benefits & Wellness:

• Multiple medical plans - incl. a no premium plan for employees and their families
• Multiple dental plans - incl. orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals

• Minimum of a High School diploma or equivalent; associate's degree preferred
• NextGen experience required; NCP certification preferred
• Minimum 2 years previous HIM Experience required; previous leadership experience strongly preferred
• Strong organizational skills, careful attention to detail, and knowledge of HIM workflow/processes and data collection
• Strong PC skills and experience with health information systems
• Excellent written/oral communications with professionals at all levels, both internal and external to the organization
• Proficient in medical terminology, paper and electronic filing systems, scanning processes, and release of information processes
• Ability to thrive in a fast-paced environment/department, flexible, adapting readily to changes and transitions, with excellent time management skills.
• Must pass background check, TB test and other pre-employment screening

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.