Account Specialist II - Hybrid/Houston, TX

Considering a job change? Take a look at Aon! Our Construction & Infrastructure team in Houston is looking for an Account Specialist II.

This is a hybrid role based out of our Houston, TX office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Account Specialist II will assist Account Executives by running key processes that serves the client and undertaking the client-facing and internal activities related to these processes. Account Specialists will also assist Brokers, particularly on Commercial Risk business, while developing experience and expertise.

How this opportunity is different

This is a unique opportunity working with a client dedicated unit within the Construction & Infrastructure practice. This is a client facing role with strong client contact requiring a sense of urgency while delivering efficient and accurate service. The position is part of a larger team of dedicated professionals in a relatively flat organization all intensely working together towards the same goal requiring a good amount of communication and cross support between members.

Skills and experience that will lead to success

• Demonstrates strong interpersonal and self-management skills, including organization and prioritization.
• Uses a detailed approach to maintain regular contact with the client, including direct communication, to address requests, answer questions, and provide service.
• Applies knowledge of common liability insurance coverages such as General Liability, Workers Compensation, Automobile Liability, and Umbrella/Excess Liability.
• Reviews and interprets complex contract insurance requirements ensuring compliance.
• Effectively communicates via email and phone, maintaining rapport and open, effective communication with clients and internal teams.
• Primary role is to produce certificates of insurance and auto identification cards accurately and promptly, in response to contract or project requirements.
• Supports routine administrative tasks with respect to controlled insurance programs such as new enrollments, monitoring and reporting on contract awards, payroll submission and closeouts, resolve delinquencies.
• Actively supports renewal and new business process including gathering exposure information, compiling submission information for client and underwriters, placement tracking, insurance quote, binder and policy checking.
• Servicing client's RMIS needs including data management and updating and maintaining a policy document library.
• Collaborates with and cross-supports other unit service members.
• Serves as the primary interface with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed effectively.
• Understands best practices and leverages available resources, including ACS.
• Proficient in Microsoft Word and Excel for documentation, reporting, and communication purposes. Skills working with PowerPoint is very useful.
• Performs account servicing functions, including invoicing and miscellaneous office duties in support of account servicing.

Education and Experience:

• 2 + years of commercial insurance experience strongly preferred
• Property & Casualty brokers license strongly preferred, or to be obtained within 120 days of start date
• High school diploma or equivalent required
• Associates degree preferred

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $60,000 - $80,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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