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Patient Accounts Coordinator

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Sep 04, 2025
The Opportunity Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information. Participates in peer review to ensure accuracy and timeliness standards are maintained. What You'll Do -Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies. -Addresses issues of a more complex nature and support junior staff by answering day to day questions. -Peer reviews records for management to ensure accuracy of information. -Process payments and maintain up-to-date billing records. -Reprocessing insurance denials and submitting all necessary documentation for payment. -Collaborate with other departments to resolve billing and payment issues. -May prepare monthly and quarterly billing reports for management review. What You'll Bring High School Diploma or Equivalent required Associate's Degree Medical Billing and Coding preferred Can this role accept experience in lieu of a degree? No At least 2 years of Billing Experience required 2-3 years of billing experience preferred Exceptional attention to detail and customer service abilities Excellent interpersonal, written and verbal communication skills. Proficient in Microsoft Office Excel and other relevant billing software. Ability to prioritize and manage multiple tasks simultaneously. Ability to work independently and as part of a team. Ability to work in a fast-paced environment. Working Conditions and Requirements M-F Eastern business hours required Remote requires stable, secure, quiet, compliant, free from distractions working area Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.