New

Sales Operations Manager

Ericsson
life insurance, paid time off, sick time, 401(k)
United States, Texas, Plano
Nov 17, 2025
Join our Team Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position. About this opportunity: Our purpose is to create connections that make the unimaginable possible. It's why we exist. Every day, we use our creativity, expertise, and technology to develop unbelievable innovations and solve some of the world's greatest challenges. Every day, we connect people, businesses, and societies to create new opportunities that seemed impossible before. Reporting to the Head of Business Development within Market Area Americas CU AT&T, the Sales Operations Manager will lead the optimization and continuous improvement of sales processes and tools, ensure operational compliance, and drive initiatives that elevate commercial performance to enable sustained CU growth. What you'll do: Drive continuous improvement and development of sales processes and tools (e.g., Salesforce), with a focus on simplification and automation Secure adherence to related directives and guidelines, effective funnel management, and pipeline quality assurance Drive sales operations change programs in collaboration with the sales community and supporting units Provide E2E sales tool and process oversight, reporting, efficiency, guidance, and support for the CU Drive CU-specific compliance in collaboration with global and Market Area compliance teams, including training, self-testing, communication, compliance roadmap monitoring Support sales tools and process improvement to align with third-party management process guidelines and monitor/report the sales pipeline for DAG-related KPIs Drive the annual Business Planning cycle, coordinating with CU leaders to define the CU's growth plan and objectives for the next 3 years Define and manage CU-level OKRs, including the coordination of monthly updates on key results Manage OPEX and COS budgets for the CU, including network code set-up, reporting and analytics CU SPOC for Digital Transformation (Business flows, AI) and Change management initiatives Skills you'll Bring: Demonstrated ability to independently lead projects and drive outcomes through ambiguity in a dynamic environment. Excellent analytical and problem-solving skills, with a passion for structured execution and improvement. Change agent mindset: proactive, open to new challenges, and able to mobilize positive transformation. Outstanding collaboration and influencing skills, with the ability to partner across diverse teams and organizations. Exceptional communication, planning, and organizational skills, able to drive clarity and action. Experience in sales operations, process improvement, compliance, and change management. Strong interpersonal skills and presence to engage with senior leadership and cross-functional stakeholders. Key Qualifications: Bachelor's degree 5+ years in sales, sales operations, or supporting sales teams-preferably within telecom, technology, or data-driven sectors. Proven track record managing cross-functional sales operations initiatives and improvements. Advanced skills in process design, analytics, reporting, and compliance management. Strong business writing and presentation abilities, with the capacity to craft clear, actionable communications. Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Plano Job details: Sales Operations Manager Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.