Service Desk Analyst

TEKsystems
$15.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menasha
Sep 04, 2025
Description We are seeking a motivated and customer-focused Service Desk Analyst in Menasha, WI. As the first point of contact for technical issues, you will provide initial troubleshooting and assistance to end users, helping resolve common IT problems and escalating more complex issues to higher-tier support teams. Key Responsibilities Technical Support & Issue Resolution * Serve as the first line of support for end users experiencing technical issues. * Respond to Level 1 support requests via phone, chat, email, or ticketing system. * Troubleshoot and resolve basic IT problems such as: * Password resets * Software installations * Microsoft Office and Office 365 issues * Printer and peripheral connectivity * Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams. Service Desk Operations * Log and update all support interactions in the ticketing system (e.g., ServiceNow). * Maintain accurate records of issues, resolutions, and follow-up actions. * Interact with users in a courteous, professional, and empathetic manner. * Ensure timely follow-up to confirm issue resolution and customer satisfaction. Customer Technology Support * Perform minor repairs and maintenance on hardware and peripherals following documented procedures. * Explain IT service procedures and troubleshooting steps clearly to non-technical users. * Assist in onboarding new users with basic system setup and access provisioning. Project Support & Training * Participate in support training sessions for new technology rollouts. * Provide feedback and input during project planning and requirements gathering phases. Required Qualifications * High school diploma, GED, or equivalent. * Basic understanding of IT systems, hardware, and software. * Familiarity with Microsoft Office Suite (Outlook, Word, Excel). * Strong communication and customer service skills. * Ability to follow documented procedures and work in a team environment. Preferred Qualifications * Experience with ServiceNow or similar ticketing systems. * Exposure to Active Directory (e.g., user account management). * Previous help desk or customer service experience (internships or part-time roles welcome). * Technical certifications (e.g., CompTIA A+, ITIL Foundation) are a plus. Technical Skills * Service Desk & Help Desk Support * Troubleshooting & Diagnostics * Microsoft Office 365 * Active Directory * Customer Service * Ticketing Systems (e.g., ServiceNow) * Basic Hardware & Software Support Pay and Benefits The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Menasha,WI. Application Deadline This position is anticipated to close on Sep 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.