Sr. Associate, Platform Enablement & Usability

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Associate, Platform Enablement & Usability supporting MARLO Sales & Sales Support Team, you will lead platform operations and usability initiatives supporting Alcon's digital solution, MARLO. This role combines operational excellence with future looking problem-solving. The ideal candidate will not only drive seamless platform experiences and cross-functional collaboration but also, solve complex challenges independently, and proactively remove barriers to execution. This role is pivotal in shaping scalable processes and delivering exceptional stakeholder experiences in a fast-paced, tech-driven environment.

In this role, a typical day will include:

Team Culture & Accountability

• Proudly contribute to a high-performing team that is focused on platform enablement and operational excellence.
• Foster a culture of accountability, continuous improvement, and innovation.
• Champion cross-functional collaboration and alignment across Product, Engineering, Commercial, and Support teams.

Strategic Problem Solving & Execution

• Independently identify and resolve complex operational and usability challenges.
• Proactively remove barriers to execution, ensuring timely delivery of high-impact initiatives.
• Serve as a trusted advisor and escalation point for internal and external stakeholders.

Platform Expertise & Support

• Maintain deep knowledge of platform functionality, user scenarios, and experience nuances.
• Act as a subject matter expert (SME) and escalation point for internal and external support teams.
• Lead pilot initiatives and platform enhancements in collaboration with cross-functional teams.

Operational Execution

• Oversee and execute critical business operations tasks, including but not limited to:
  • Journal Entry review and submission to Accounting. Acting as SPOC for internal and external financial auditing questions.
  • Platform-related billing (e.g., SaaS memberships, payment processor fees, feature usage). Overseeing the exceptions processes and ensuring legal requirements are met.
  • Stewarding complex customer ownership changes, offboarding, and re-onboarding activities - accountable to seamless transitions and digitally elevated experiences.
• Ensure accuracy and timeliness in all operational deliverables.

Enablement & Process Optimization

• Drive the design and implementation of enablement processes for new features and customer segments.
• Create and maintain scalable documentation, training materials, and process guides.
• Continuously assess and improve platform usability and adoption strategies.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school+10 yrs; Assoc.+6 yrs; M.S.0 yrs)
• 2 Years of Relevant Experience
• 1 Years of Demonstrated Leadership
• The ability to fluently read, write, understand, and communicate in English.
• Location: On-site in Ft. Worth, TX

Preferred Skills:

• Bachelor's Degree in Business, Operations, Information Systems, or a related field.
• Experience in platform operations, enablement, or a similar role, with at least 2 years in a leadership capacity.
• Demonstrated success in managing teams and solving complex operational challenges.
• Experience working with SaaS platforms and cross-functional teams.
• Strong analytical, organizational, and documentation skills.

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon's mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.