Principal Analyst I - Software Asset Management (SAM)

Job Title:

Location:

What you'll do:

• Design, implement, and maintain standardized software asset management processes for onboarding, procurement, usage, renewal, and retirement.
• Ensure governance and operational structures are followed, aligned to regulatory and audit requirements and continuously improve process and controls.
• Partner with IT, procurement, finance, and legal to align SAM lifecycle with enterprise contract and procurement processes.
• Manage license allocations, usage, and optimization across the enterprise while ensuring compliance with the licensing agreements.
• Maintain entitlements within ServiceNow SAM Pro and reconcile against installed/discovered software while proactively identifying risk.
• Identify and remediate unauthorized or unsupported software installations.
• Drive compliance reporting and remediation efforts for regulatory and audit purposes.
• Serve as the primary liaison between IT, security, procurement, finance, and business units for software asset management.
• Engage with software owners and application owners to establish accountability for category-based ownership.
• Support audits, regulatory reviews, and business reporting through accurate SAM data and insights.

What you'll need:

• 8+ years of experience in IT Asset Management, Configuration Management, or a related IT governance or operations role.related experience.
• Bachelor's degree in Information Technology, Business, or related field
• Previous leadership experience preferred.
• Proven experience with ServiceNow (particularly CMDB, HAM Pro, SAM Pro modules).
• Strong understanding of ITAM lifecycle processes (procurement, deployment, inventory, support, disposal).
• Familiarity with regulatory and audit requirements impacting asset and configuration data management (e.g., FFIEC, SOX, internal controls).
• Demonstrated experience in translating operational needs into system requirements and enhancements.
• Experience supporting or participating in audits and control testing.
• Ability to develop and maintain documentation, reports, and process artifacts.
• Strong communication, coordination, and stakeholder engagement skills.
• Advanced knowledge of general Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills.
• Experience working as a SME across one or two domains or functional areas.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Preferred:

• ITIL, CSAM, or SAM certifications.
• Experience in a financial services or regulated industry environment.
• Background supporting change management or organizational adoption efforts.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation