New

Service Desk Analyst III

TEKsystems
$20.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menasha
Sep 06, 2025
Description As a Senior Technical Support Analyst, you will serve as a key resource in delivering advanced technical support and resolving complex issues for internal customers. This senior-level role requires deep expertise in troubleshooting hardware, software, and enterprise systems, as well as mentoring junior analysts and contributing to project planning and implementation. You will be responsible for managing escalated support requests, maintaining service systems, documenting solutions, and ensuring a high level of customer satisfaction. Your experience and leadership will help drive continuous improvement in service delivery and technical operations. Key Responsibilities * Provide Level 2 and Level 3 technical support via phone, chat, and ticketing systems. * Troubleshoot and resolve complex hardware, software, and peripheral issues. * Monitor service support systems for incoming requests and respond promptly and professionally. * Document troubleshooting steps and resolutions for knowledge base and future reference. * Escalate unresolved issues to higher support tiers when necessary. * Assist in training and mentoring junior Service Analysts. * Collaborate with cross-functional teams to identify and implement solutions. * Participate in project planning, requirements gathering, and pre-launch support training. * Ensure timely follow-up and resolution to maintain high customer satisfaction. * Explain technical procedures and solutions clearly to non-technical users. Required Skills & Technologies * ServiceNow - Incident and request management * Active Directory - User and access management * Office 365 & Microsoft Suite - Application support * Technical Support & Troubleshooting - Strong diagnostic and problem-solving skills * Customer Service - Excellent communication and interpersonal skills * Help Desk / Service Desk Operations Preferred Qualifications * Proven experience in a senior technical support or service desk role. * Ability to work independently and manage multiple priorities. * Familiarity with ITIL practices and service management frameworks. * Experience supporting enterprise environments and remote users. * Strong documentation and knowledge-sharing capabilities. Pay and Benefits The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Menasha,WI. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.