IT Field Technical Support Specialist

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The pay range for this position is $26.63- $38.51 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Field Technical Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Field Technical Support Specialist, you will be responsible for providing IT support and maintenance within the organization's computing environment and includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, and other end-user equipment to ensure optimal performance. In addition, this IT support role will be involved in projects designated by business needs, including but not limited to upgrades, system replacements, new locations, and moves. This is a full-time position, working Monday through Friday, 7:00am - 6pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(80%) Technical Support and Maintenance

• Respond to client inquiries concerning systems operation and diagnosis of system hardware, software and reported issues/problems.
• Communicate effectively with end-users to gather requirements, provide updates, and resolve issues in a timely manner.
• Create, and respond to field service requests generated via the IT Service Management System (ITSM)
• Escalate complex issues to Level 2 or Level 3 support resources when necessary.
• Install, configure, and maintain hardware components such as workstations, printers, and other equipment as required; and collaborate with other technical resources when necessary.
• Create and maintain knowledge base documentation in the ITSM in order to facilitate self-service support and knowledge sharing.
• Ensure software applications are up-to-date and compatible with existing systems.
• Support and/or coordinate regular system updates and patches with Enterprise Imaging Services, System Engineer, Database and Network resources as needed.
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Maintain and manage recycle program of EOL equipment in collaboration with Enterprise IT Operations leadership.
• Collaborate with cross-functional teams, i.e. Enterprise IT resources, vendors, and business stakeholders, to address IT-related challenges and implement solutions.
• Support new location builds or moves requests including but not limited to identifying and procurement of required hardware, configuration, and installation of equipment.
• Supports audio and video equipment in conference rooms and imaging centers, and coordinates with 3^rd party vendors and operational stakeholders as necessary.
• Acts as a resource to peers and shares knowledge to resolve open inquiries efficiently and effectively
• After hours support onsite or offsite for emergencies and planned maintenance.

(20%) Other duties and responsibilities

• Completes other tasks and projects assigned