New

Sales Support Representative

TEKsystems
$25.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
Sep 07, 2025
Description This Sales Support role is designed to provide critical support to the sales organization by managing customer relationships, ensuring order accuracy, and driving operational efficiency. The position begins with a full-time onsite presence in Waukegan, IL (5 days/week), transitioning to a remote schedule after training. Key Responsibilities Customer Relationship & Communication -Build and maintain relationships across various levels within customer organizations. -Communicate proactively with customers via written correspondence, reports, and direct outreach to ensure timely order placement. -Create and maintain Customer Profiles in a centralized Customer Database. -Collaborate with Finance to resolve billing disputes and reduce problem invoices and Days Sales Outstanding (DSO). Order & Demand Management -Monitor customer orders and coordinate with demand planning and supply chain teams to meet requested delivery dates. -Support demand planning through system maintenance, forecasting, and stock monitoring. -Work with engineering to identify acceptable alternative products when necessary. Sales Support & Performance Monitoring -Assist the outside sales force in capturing new business opportunities. -Participate in trade shows and industry events to support business development efforts. -Monitor sales bookings and billings against backlog and forecasts; ensure data accuracy and optimize performance. -Product & Market Expertise -Maintain current knowledge of market segments and competitors. -Develop and apply product knowledge in Motion Control, Drives, and Machine Tool to recommend substitutions and formulate complete system solutions. Quotation & Pricing Management -Create inquiries and quotations for systems and special pricing using product literature such as user manuals and selection guides. -Coordinate with internal teams for special pricing on high-volume or custom customer requirements. -Process Improvement & Documentation -Implement process improvements and assist in developing and revising work instructions to enhance operational efficiency. Additional Skills & Qualifications Must Haves: - 2 years of sales support or account management from the manufacturing industry - Experience working cross-functionally and with international customers is also required. - Familiarity with SAP or other mainstream ERP systems is preferred, as the role involves using SAP. Nice Haves: - Knowledge of harmonized codes and other international shipping requirements is preferred, but the company can provide training on these. - While not required, the ability to communicate in Japanese would be helpful for working with the team in Japan. Working Normal Business Hours: * 8am - 5pm * Training - will start onsite 5 days a week and then after training the role will work remote Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Sep 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.