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Content Specialist

TEKsystems
$50.00 - $63.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Sep 07, 2025
Description Our client is looking for Technical Writers/Trainer type candidates/ content creators, facilitating training sessions. The ideal candidate should have worked within ServiceNow as a user or familiar with creating knowledge content for ServiceNow. Facilitate learning sessions, content creation, making short video sessions, ServiceNow Skills that are a plus: Jira/ Kanban, they will be creating tasks. HTML, would be great if they had it. Adobe, they use to create videos. client posting: This individual will be responsible for creating, maintaining, and delivering technical knowledge content, while continuously improving processes to ensure relevance and value. You will work cross-functionally to support teammates in leveraging technology tools and promoting a self-service-first strategy. Key Responsibilities: Create and maintain knowledge content in KMS Lighthouse. Collaborate with product owners, service managers, support teams, and stakeholders to ensure knowledge is accurate, valuable, and easy to use. Manage incoming requests for content updates and respond to user feedback in a timely manner. Work in Jira/Kanban to create, prioritize, and complete tasks, maintaining a healthy and organized backlog. Partner with team members to deliver modern digital learning experiences that enhance efficiency and value in technology usage. Required Qualifications Highly organized with strong written and verbal communication skills. Ability to translate technical concepts into user-friendly content for non-technical audiences. Fast learner, with the ability to adapt to new tools and processes. Strong collaboration skills with the ability to work across technical and non-technical teams. Excellent editing and proofreading abilities. Experience with ServiceNow. Desired Qualifications Creative and innovative mindset with an eye on industry trends in knowledge delivery. Experience promoting and marketing internal products and services. Proficient in Microsoft 365, Teams, OneDrive, and SharePoint Online. Familiarity with Agile methodologies and tools like Jira/Kanban. Experience with tools such as KMS Lighthouse, HTML, Adobe Premiere Suite, Captivate, Camtasia, or Microsoft Intune. Skills Technical writing, Content management, Training materials, Html, Training instruction, Training documentation, Instructional design, Content management system, Technical documentation, Marketing communications Additional Skills & Qualifications Required Qualifications Highly organized with strong written and verbal communication skills. Ability to translate technical concepts into user-friendly content for non-technical audiences. Fast learner, with the ability to adapt to new tools and processes. Strong collaboration skills with the ability to work across technical and non-technical teams. Excellent editing and proofreading abilities. Experience with ServiceNow. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $50.00 - $63.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.