Support Coordinator

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Morrisville
Sep 07, 2025
Remote Healthcare Customer Service Representative Start Date: October 2025 Contract Duration: 12 months Pay Rate: $22/hour Schedule: TBD (No time off allowed during training) Work Setup: 100% Remote (equipment provided) Position Overview Join a mission-driven team supporting patients and healthcare providers through compassionate, high-quality service. As a Healthcare CSR, you'll serve as the primary inbound support for Care Coordinators and Reimbursement Case Managers, helping patients navigate access to prescribed therapies and affordability programs. Key Responsibilities * Provide empathetic, high-volume phone support to patients and healthcare providers * Educate patients on program eligibility, enrollment, reimbursement, and affordability resources * Partner with prescribers to remove non-clinical barriers to therapy access * Maintain accurate records and follow SOPs, call guides, and program protocols * Escalate complex cases appropriately and communicate updates to Program Managers and Clients * Act as a liaison between patients, providers, and internal stakeholders * Ensure confidentiality and compliance with pharmacovigilance and data protection policies * Support program effectiveness through advocacy, education, and service facilitation Required Skills & Experience * Minimum 2 years in healthcare customer service or high-volume call center * Strong understanding of medical and pharmacy insurance (Medicare, Medicaid, VA, DOD, commercial) * Experience with CRM software and Microsoft products * Excellent verbal and written communication skills * Proven ability to multitask, manage time, and maintain attention to detail * Empathetic listening and de-escalation skills * Reliable, punctual, and committed to consistent attendance * Associate or Bachelor's degree preferred Best Fit for This Program * Passionate about helping others and eager to learn * Professional, organized, and self-sufficient * Comfortable in fast-paced, call center environments * Flexible and adaptable to evolving program needs * Committed to long-term success and positive outcomes Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Morrisville,NC. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.