Position Information
| Posting Number |
PG195450TM |
| Position Number |
48SM118 |
| Position Type |
Temporary |
| Essential Job Duties |
The primary purpose of the
Temporary IT Technician is to handle Tier I technical issues through our ticketing system, including receipt, categorizing, handling, and disposition of all requests for service from users.
- Troubleshoot issues and resolve within established SLA's.
- Act as the initial point of contact for service requests received at this support level.
- Communicate with the customer as required: keeping them informed of incident progress and notifying them of impending changes.
- Complete preliminary assessment and resolve if within the technician's realm of knowledge using troubleshooting checklists and established knowledge-based processes.
- Document technical issues and take ownership of escalating issues to the appropriate resource.
- Review and prioritize outstanding support requests.
- Route tickets to appropriate teams for resolution based on incident category and severity.
- Support computer and application issues associated with computers, software, and hardware.
- Deliver outstanding customer service through the management and execution of service requests.
- Provision, configure, and deploy computers and related equipment to end users, ensuring devices are secure, functional, and ready for immediate use.
|
| Is Time Limited |
Yes |
| If Yes, Appointment Length |
2 months+ |
| Wolfpack Perks and Benefits |
As a Pack member,
you belong here, and can enjoy
exclusive perks
designed to enhance your personal and professional well-being.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
Attend non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts,
Wellness & Recreation Membership, and
Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. |
Department Information
| Job City & State |
Raleigh, NC |
| Department |
|
System Information
| Classification Title |
Temporary-Clerical |
| Working Title |
UTS - Temporary IT Technician at NC State |
Requirements and Preferences
| Work Schedule |
40 hours per week |
| Other Work/Responsibilities |
N/A |
| Minimum Experience/Education |
- High school diploma and 1-3 years of IT support experience; or an equivalent combination of education, training, and experience.
|
| Department Required Skills |
- 1-3 years' experience providing service desk / helpdesk support to end-users for PC/MAC.
- Interpersonal skills: communication skills, active listening, professional demeanor.
- Technical diagnosis skills.
- Good knowledge of Internet security and data privacy principles.
- The capacity to learn existing and emerging technologies.
- The ability to provide technical support and problem resolution for unfamiliar software and hardware.
- Self-motivated with the ability to work in a fast-moving environment.
- Willingness to generate and maintain clear technical documentation and records.
|
| Preferred Years Experience, Skills, Training, Education |
- Experience with Google Apps
- Experience with Microsoft Office Apps
- Experience with AI Productivity Tools, such as ChatGPT, Gemini, etc
- Experience with ticketing systems, such as ServiceNow.
- Experience with Networking, Active Directory, Group Policy, JAMF, and Scripting & Automation.
|
| Required License or Certification |
|
| Valid NC Driver's License required? |
Yes |
| Commercial Driver's License Required? |
No |
Recruitment Details
| Anticipated Hiring Range |
$25.00/hourly |
Applicant Information
| Quick Link |
https://jobs.ncsu.edu/postings/222670 |
| EEO |
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
|
North Carolina State University
$25.00/hourly
Sep 08, 2025