Ops Technology Specialist

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Ops Technology Specialist Remote

Full time, United States

The Operations Technology Specialist isresponsible for leveraging the Smartsheet platform to improve business processes, data management and ensure compliance with data protection.This role involves designing, implementing, and managing Smartsheet solutions, including dashboards, reports, and workflows, while ensuring data integrity and providing user support.The person will be required to collaborate with cross-functional teams to understand their needs, translate them into Smartsheet solutions, and provide training and support to users.

This role will be 30% Development and Process Management, 30% Configuration, 20% Analysis and Documentation, 20% Case Management.

As an Ops Technology Specialist, you will

• Design and configure custom Smartsheet solutions tailored to business needs, including setting up sheets, dashboards, reports, forms for operations, project management to support client needs in the Operations teams' workflows, and data tracking
• Develop and manage automated workflows in Smartsheet, such as alerts, reminders, approvals, and task assignments, to streamline business processes and enhance productivity
• Integrate Smartsheet with other business systems (e.g., Salesforce, Jira, Microsoft Office, Google Workspace) for seamless data flow and ensure data synchronization across platforms
• Ensure data integrity within Smartsheet by monitoring data entry, validating data against business rules, and implementing automated checks to prevent errors or discrepancies
• Create andmaintain Smartsheet reports and dashboards that provide real-time insights into project progress, resource utilization, risks, and other key metrics to support decision-making
• Work with virtual employees to troubleshot issues for a quick resolution
• Provide guidance, support, and training to users on how to effectively use Smartsheet features, including how to use templates and leverage automation too

About you

• Previous Smartsheet Experience
• Strong Excel Knowledge required (VLook up, Pivot table etc.)
• Excellent Communication Skills, Oral, Written and Presentation
• Excellent Knowledge of IT systems
• Excellent Troubleshooting, Problem-Solving, and Customer Service Skills
• Ability to Develop, Interpret and Follow Written IT Policies and Procedures
• Experienced with Microsoft Business Software Applications and Other Communication tools
• Smartsheet and/or Microsoft certifications is a plus

About us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Ops Technology Specialist is between $60,000 and $65,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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