Specialist, Client Success Telematics

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for an engaging individual to join our team as a Client Services Specialist (Telematics). In this role, you will be responsible for providing direct customer support within the Telematics Client Success team. This role will also support other Element client facing roles to ensure the Telematics solution is delivered to meet or exceed client expectations. The key focus will be to establish professional working relationships with Telematics clients to engage as a trusted advisor, business manager, and thought leader for implementing the Telematics solution.

What You'll Do

* Offer Subject Matter Expertise and Operational Support:

o Develop and maintain subject matter expertise in all telematics vendor products, departmental systems, and industry knowledge

o Provide ongoing support to both internal and external clients while collaborating with Telematics Operations Specialists to track projects, installations, and warranty support activities

o Create and maintain vendor platforms to meet or exceed client expectations and Service Level Agreements (SLAs)

o Engage with clients and internal Element teams to build and maintain client policies as well as proactively review client programs and act to ensure expectations are being met or exceeded

* Client Engagement Support and Case Management:

o Support telematics Engagement Managers in managing key client relationships and assist with escalations, reporting, and other client engagement needs

o Manage and resolve assigned Service Cloud cases within expected time commitments while ensuring quality and accuracy in client support interactions

* Communication and Client Engagement:

o Contribute to the ongoing creation and enhancement of Telematics Operations and Client documentation

* Documentation and Policy Tracking:

o Document, manage, and track client policies, activities, and meetings

Basic Qualifications

* High school diploma or GED

* 3 - 5 years client support experience

* Excellent communication skills

* Demonstrate superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines

* Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook

* Demonstrates financial acumen and analytical capability

Preferred Qualifications

* College/University degree preferred

* Experience in Claim Operations and Client Services

* Experience with database tools

* Project Management certifications or comparable credentials

* Experience with telematics platforms, Service Cloud, or SaaS solutions

Location: Hopkins, MN

The hiring base salary range for this position is $51,600 to $71,000 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Know Your Rights: Workplace discrimination is illegal